IT Operations Supervisor

Xcel Energy

. Lead the team and oversee day-to-day activities of the assigned IT operation .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $84,900 - $120,566 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in IT operations, effectively managing teams and resources while ensuring service performance and continuous improvement. Possesses expertise in operational domains and familiarity with ITIL practices to drive innovation and collaboration across organizations.

Highest-signal resume keywords

People Leadership ExperienceService Performance ManagementITIL FamiliarityRelationship ManagementOperational Risk Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ManagementService RestorationProcess ImprovementChange Deployment ManagementBudget Management

Soft Skills

Strong Communication SkillsCollaboration SkillsRelationship DevelopmentProblem-Solving SkillsCoaching Skills

Industry Keywords

IT OperationsService ManagementCross-Organizational CoordinationCapital Investment EngagementTechnical Product Knowledge

About the role

Key responsibilities & impact

Lead the team and oversee day-to-day activities of the assigned IT operation
Coordinate cross-organizationally to support changes impacting the operation
Coach teams and serve as an escalation point for outages, problems, and service resolution
Report operational risks and support service restoration
Maintain and enforce support procedures and IT knowledge base information
Oversee, measure, and assess team service performance
Report performance outcomes and risks with recommended actions
Lead continuous process improvement efforts
Forecast and manage expenses to budget
Lead and manage staff and managed contractors' performance and development
Lead priorities and schedule resources according to workload
Provide leadership across multiple sites in alignment with Union or other contracts
Manage service demand in support of IT strategic priorities
Coordinate Capital investment engagement for service delivery and operation
Provide subject-matter expertise in the operational domain
Stay current with industry and technology trends

Requirements

What you’ll need

Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position
Two years of prior people leadership experience
Five years of related functional experience
Strong communication skills, effective with varying organizational levels and skill sets
Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results
Knowledge of technical products within the operational domain
Experience effectively managing system or equipment change deployment
Demonstrated ability to handle multiple activities simultaneously
Demonstrated ability to develop effective working relationships with diverse work groups
Able to work in accordance with service operation schedules
Familiarity with ITIL and/or other formal service management practices

Benefits

Comp & perks

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Hybrid work model supporting collaboration and flexibility