Principal Business Customer Transformation Process Governance

Xcel Energy

. Serve as a strategic advisor for business functional teams by providing subject matter expertise, operational insights and process recommendations .

Posted 10/14/2026full-timeUnited StatesLead💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business process design, operational insights, and governance frameworks to drive continuous improvement and ensure customer-centric operational continuity. Proficient in developing performance metrics and managing enterprise-level risks while fostering collaboration across functional teams.

Highest-signal resume keywords

Business Process ImprovementOperational InsightsGovernance FrameworksPerformance Metrics DevelopmentSignavio (SAP)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Process DesignKPI DevelopmentProcess DocumentationChange ManagementRisk Assessment

Soft Skills

Excellent CommunicationCritical ThinkingProblem-Solving

Tools & Technologies

SignavioSAP

Industry Keywords

Utility ProcessesService DeliveryOperational ContinuityContinuous ImprovementEnterprise Process Standards

About the role

Key responsibilities & impact

Serve as a strategic advisor for business functional teams by providing subject matter expertise, operational insights and process recommendations
Represent functional operations in major program activities
Shape business process design, policies, procedures, business benefits, KPIs and future-state functional architectures
Identify and communicate operational impacts of proposed changes and address enterprise-level risks
Guide business functional testing strategy and inform training and change design
Partner with cross-functional leaders to ensure end-to-end process integration and customer-centric operational continuity
Champion continuous improvement by elevating systemic pain points and shaping long-term design decisions
Lead development of enterprise performance metrics, reporting frameworks and post-implementation value realization measures
Establish and maintain business process governance frameworks, including ownership models, decision rights, escalation paths and approval structures
Lead governance forums and stakeholder councils
Define and enforce enterprise process standards, methodologies, documentation requirements and modeling practices
Steward the enterprise process repository, maintaining process hierarchy, ownership accountability, version control and business process documentation
Monitor adherence to approved process designs, governance standards and transformation objectives
Enable business value realization through governance oversight aligned with strategic objectives and operational targets

Requirements

What you’ll need

Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience
Strong understanding of utility processes and performance drivers
Excellent communication, critical thinking and problem-solving skills
7+ years in operations, business process improvement or service delivery
Signavio (SAP) preferred

Benefits

Comp & perks

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Hybrid work model to enable collaboration and flexibility