Product Owner – Agentic Voice Response (AVR)

Xcel Energy

. Lead the strategy and development for AVR and related Xcel Energy customer AI experiences .

Posted 11/3/2026full-timeUnited StatesSeniorLead💰 $97,600 - $138,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Agile Product Management, leading cross-functional teams to deliver AI-driven customer solutions while managing stakeholder relationships and product roadmaps. Proven ability to set strategic goals, define user stories, and ensure successful product delivery aligned with organizational objectives.

Highest-signal resume keywords

Agile Product ManagementAI Experience DevelopmentStakeholder ManagementCross-Functional Team LeadershipKPI Setting and Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agile ProcessScrumSAFeKanbanProduct Roadmap DevelopmentUser Story DefinitionBacklog ManagementTesting Against RequirementsDigital Transformation StrategyAI Standards Compliance

Soft Skills

Collaboration SkillsEffective CommunicationLeadership AbilitiesDecision MakingInfluencing Strategies

Industry Keywords

Product ManagementCustomer ExperienceChange ManagementDigital SolutionsAI AgentsPerformance MonitoringCustomer-Facing EnvironmentStakeholder DemonstrationsRisk ManagementBudget Management

About the role

Key responsibilities & impact

Lead the strategy and development for AVR and related Xcel Energy customer AI experiences
Own product delivery team work and success criteria
Manage business stakeholders and develop solutions addressing problems and objectives
Lead change management, including contact center readiness, for successful product delivery
Create product vision and oversee product roadmap aligned with organizational digital transformation strategy
Set goals and KPIs including containment, customer effort and cost to serve
Define user stories, refine requirements and manage the backlog according to the product roadmap
Communicate user needs to design and engineering teams
Test development against requirements, accessibility and responsible AI standards
Test products with end users and monitor and document results
Ensure product development activities achieve strategy, follow process, maintain schedule, manage risk and budget
Accept or reject vendor deliverables against defined acceptance criteria
Lead an agile scrum team of approximately 15 members, including Xcel and vendor partners
Coach team members, manage performance expectations and escalate issues appropriately
Lead sprint planning, daily stand-ups, sprint reviews and stakeholder demonstrations

Requirements

What you’ll need

Bachelor's degree in business, marketing, project management, design or related fields or a combination of education and experience providing equivalent knowledge
Minimum of 8 years of experience in business, marketing, project management, product management, or 4 years of direct Agile product management experience
Strong collaboration skills with proven ability to build and maintain senior level relationships
Ability to effectively communicate to a variety of audiences and break down complex scenarios
Demonstrated leadership abilities, including decision making through ambiguity and influence on immediate and longer-term strategies
In-depth knowledge of Agile process and principles (Scrum, SAFe, Kanban)
Proven success working with cross functional teams and stakeholders on large strategic and product management initiatives
Experience implementing customer and/or employee digital solutions and processes
Preferred: Experience developing, deploying or managing AI agents, including conversational, voice or generative AI agents, in a customer-facing environment
Preferred: Experience monitoring and improving AI agent performance in production, including evaluation, accuracy, drift, safe human handoff and responsible AI controls

Benefits

Comp & perks

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Hybrid work model supporting collaboration and flexibility
Reasonable accommodations for disabilities throughout the application process