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Senior IT Solution Analyst – UCC Collaboration
Xcel Energy. Support the design, deployment, lifecycle management, and operation of enterprise video collaboration environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise video collaboration environments, including Microsoft Teams Rooms and AV technologies, while ensuring effective communication and collaboration across technical teams and stakeholders. Proficient in diagnosing complex AV issues, implementing innovative solutions, and driving continuous improvement in collaboration processes.
Highest-signal resume keywords
Microsoft Teams Rooms AdministrationAV Technology ExpertiseProject Delivery PracticesTCP/IP Networking KnowledgeTechnical Documentation Creation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AV Hardware and Software SupportRoom Scheduling TechnologiesCollaboration PlatformsSDLCAgile MethodologiesWaterfall MethodologiesRoot-Cause AnalysisTechnical Standards DevelopmentAutomation and MonitoringCollaboration Technology Enhancements
Soft Skills
Strong Problem SolvingAnalytical SkillsDetail OrientationRelationship ManagementCollaboration Skills
Tools & Technologies
CrestronQ-SYSDSP-Based Audio SystemsNetworking EquipmentMicrosoft 365Work-Management ToolsCollaboration Software
Certifications & Qualifications
Microsoft Collaboration CertificationsQ-SYS CertificationsCrestron Certifications
Industry Keywords
Enterprise Video CollaborationAV IntegrationConference Room TechnologyHigh-Visibility EventsLifecycle Management
Tech Stack
Tools & technologiesDNSFirewallsSDLCTCP/IP
About the role
Key responsibilities & impact- Support the design, deployment, lifecycle management, and operation of enterprise video collaboration environments
- Provide advanced support for Microsoft Teams Rooms, conference rooms, collaboration spaces, audiovisual systems, room scheduling technologies, AV equipment, and related peripherals
- Diagnose complex room and conferencing issues involving AV hardware, software, networking, security, identity, collaboration platforms, and vendor integrations
- Validate audio, video, room-join experience, and room scheduling functionality after technology changes
- Support the Video Collaboration Experience service from intake through implementation and operational handoff
- Gather business and technical requirements for new or modified collaboration spaces
- Evaluate, prioritize, and deliver conference-room and collaboration technology enhancements
- Coordinate work across engineering teams, facilities, vendors, project teams, and business stakeholders
- Provide technical coordination and support for high-profile meetings, leadership events, board meetings, QBRs, earnings calls, and other critical events
- Conduct pre-event validation and coordinate equipment, room readiness, and technical resources
- Serve as an escalation resource for complex video collaboration incidents
- Perform root-cause analysis and identify opportunities to eliminate recurring failures
- Coordinate cross-functional troubleshooting with Network, Security, Microsoft 365, Facilities, vendors, and other technical teams
- Document technical findings and translate recurring issues into improvements to standards, configurations, monitoring, and support processes
- Participate in construction, remodel, technology refresh, lifecycle, and collaboration modernization initiatives
- Translate stakeholder requirements into technical requirements and implementation plans
- Coordinate vendors and technical teams during installation, testing, acceptance, and production turnover
- Identify technical dependencies and risks involving networking, security, infrastructure, facilities, and collaboration platforms
- Verify completed implementations meet functional and operational requirements before service handoff
- Develop and maintain technical documentation, standards, procedures, support documentation, and knowledge articles
- Standardize room designs, configurations, support models, and deployment processes
- Maintain lifecycle and configuration information for collaboration environments
- Identify opportunities to automate monitoring, maintenance, software/firmware management, reporting, and repetitive operational activities
- Share technical knowledge with peers and support teams and improve Tier 2-to-Tier 3 escalation effectiveness
Requirements
What you’ll need- Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position
- Five years of related functional experience
- Experience with Project or Product delivery practices, including SDLC, Agile, and Waterfall
- Ability to recommend innovative solutions to meet business needs
- Ability to drive continuous improvement through lean and agile practices
- In-depth knowledge of end-to-end process and system capabilities, industry standards, emerging technologies and methods
- Ability to understand technical, functional, and operational details of respective solutions
- Strong problem solving, analytical and detail orientation
- Ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes
- In-depth knowledge or ability to quickly attain expertise on core IT components within the respective domain
- Strong communication skills effective with varying organizational levels and skill sets
- Strong relationship management and collaboration skills with a track record of cross-organizational teamwork
- Experience with Microsoft Teams Rooms, Teams administration, or comparable enterprise meeting platforms
- Experience with enterprise AV technologies such as Crestron, Q-SYS, DSP-based audio systems, cameras, microphones, room-control systems, and conferencing peripherals
- Understanding of TCP/IP networking, VLANs, DHCP, DNS, firewalls, certificates, and AV/collaboration device network requirements
- Experience with large conference rooms, executive spaces, auditoriums, town halls, or high-visibility events
- Experience working with AV integrators and managed service providers
- Microsoft, Q-SYS, Crestron, or other applicable collaboration/AV certifications
- Experience creating technical standards, SOPs, KBAs, diagrams, and operational documentation
- Experience with Agile/Scrum methods, work-management tools, and continuous-improvement practices
- Familiarity with automation, telemetry, analytics, and proactive monitoring of collaboration technology
Benefits
Comp & perks- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
- Hybrid work model supporting collaboration and flexibility