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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success within B2B SaaS, focusing on building and executing Customer Success Plans, leading renewals, and driving growth through upsell and cross-sell strategies. Proficient in quantifying impact and presenting success metrics to executive stakeholders while managing complex, multi-stakeholder enterprise accounts.
Highest-signal resume keywords
Account ManagementCustomer SuccessValue-Based SellingCross-Functional LeadershipMEDDPICC Sales Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlansRenewals ManagementBusiness Case DevelopmentSuccess Metrics PresentationRisk IdentificationAnalytical ApproachStakeholder ManagementUpsell/Cross-Sell StrategiesExecutive Business ReviewsQuantifying ROI
Soft Skills
Clear CommunicationHigh OwnershipPrioritizationExecution in Fast-Paced EnvironmentProfessional Customer Interactions
Industry Keywords
B2B SaaSConsultative Commercial RoleMulti-Stakeholder AccountsCustomer Health MonitoringMarket Trends Analysis
About the role
Key responsibilities & impact- Own a portfolio of Mid-Market and Small Enterprise customers as trusted advisor and commercial lead
- Own renewal and growth activities across customer accounts
- Build and execute Customer Success Plans with outcomes, milestones, stakeholders, and value hypotheses
- Quantify, track, and communicate value realisation, ROI, and business impact
- Prepare and present success metrics and commercial narratives to executive sponsors and C-suite stakeholders
- Understand customers’ priorities, operating models, systems landscapes, and roadmaps
- Shape account strategy and identify expansion opportunities
- Run proactive account governance such as EBRs and QBRs
- Monitor customer health and engagement, identify risk, and lead retention plans
- Mobilise internal teams to protect and grow revenue
- Identify, qualify, and progress upsell and cross-sell opportunities
- Build business cases and partner with account executives and founders to close opportunities
- Lead renewals end-to-end, including timelines, commercial negotiation support, stakeholder alignment, and forecasting
- Triage technical and non-technical issues and coordinate internal resources
- Capture product feedback and influence prioritisation
- Monitor market trends and competitive landscape and contribute to strategic initiatives
Requirements
What you’ll need- Proven experience in Account Management / Customer Success in B2B SaaS or a consultative commercial role
- Experience owning senior stakeholder relationships and outcomes across a portfolio
- Demonstrable track record leading renewals, retaining revenue, and creating growth through upsell/cross-sell
- Strong value-based selling and storytelling skills
- Ability to quantify impact, build business cases, and present success metrics/ROI to executive sponsors and C-suite stakeholders
- Experience running structured account governance, including CSPs, QBRs/EBRs, and executive sponsor plans
- Experience managing complex, multi-stakeholder enterprise accounts
- Proficiency in MEDDPICC or a similar sales methodology
- Evidence of proactively identifying risk and leading save plans
- Strong cross-functional leadership coordinating Product, Delivery/Implementation, Support, and Sales
- Analytical and systems-minded approach using usage, outcomes, and financial data
- Technical curiosity and ability to learn customer environments and product capabilities
- Excellent prioritisation and execution in a fast-paced environment
- Clear, direct communication, high ownership, and professional customer interactions
- Availability for standard working hours, 9:00 AM to 6:00 PM, Monday through Friday
Benefits
Comp & perks- 30% commission
- 27 days of annual leave, including 3 days Christmas closing
- Annual leave increases up to 3 days based on tenure
- Option to roll over, buy or sell up to 3 days of annual leave
- Hybrid working with two days a week from the dog-friendly Hoxton office
- On-site gym
- Cycle to work scheme
- Employee discount at over 100 retailers
- Comprehensive private medical and dental cover with Vitality
- Enhanced parental leave pay
- £1,000 personal annual learning and development budget
- Team socials and activities
- Annual team retreat
- Carbon-neutral company and carbon reduction initiatives