Xelix

Sales Development Rep

• Reach out to potential clients via phone, email, and social media to generate new sales opportunities
• Identify international decision-makers and influencers to build a high-quality pipeline
• Understand prospects’ challenges and qualify their needs through thoughtful questioning
• Take leads through the early stages of the sales process, building rapport and interest
• Collaborate to improve and refine lead-generation strategies and the outreach playbook
• Manage LinkedIn and email campaigns and contribute to the growth of social channels
• Handle administrative tasks such as sending meeting invites and following up with leads
• Contribute to monthly performance reporting and analysis

Sales Development Representative

Customer Success Manager

• Own a portfolio of Mid-Market and Small Enterprise customers as trusted advisor and commercial lead
• Drive renewals and growth across assigned accounts
• Build and execute Customer Success Plans with outcomes, milestones, stakeholders, and value hypotheses
• Quantify, track, and communicate ROI and business impact
• Prepare and present success metrics and commercial narratives to executive sponsors and C-suite stakeholders
• Develop understanding of customer priorities, operating models, systems landscapes, and roadmaps
• Shape account strategy and identify expansion opportunities
• Run proactive account governance, including EBRs and QBRs
• Monitor customer health and engagement, identify risks, and lead retention plans
• Mobilise internal teams to protect and grow revenue
• Identify, qualify, and progress upsell and cross-sell opportunities
• Build business cases and partner with account executives and founders to close opportunities
• Lead renewals end-to-end, including timelines, commercial negotiation support, stakeholder alignment, and forecasting
• Triage technical and non-technical issues and coordinate internal resources
• Capture product feedback and influence product prioritisation
• Monitor market trends and competitive landscape
• Contribute to strategic initiatives improving commercial approach and customer outcomes

Customer Success Manager / Account Manager

Account Manager

• Own a portfolio of Mid-Market and Small Enterprise customers as trusted advisor and commercial lead
• Own renewal and growth activities across customer accounts
• Build and execute Customer Success Plans with outcomes, milestones, stakeholders, and value hypotheses
• Quantify, track, and communicate value realisation, ROI, and business impact
• Prepare and present success metrics and commercial narratives to executive sponsors and C-suite stakeholders
• Understand customers’ priorities, operating models, systems landscapes, and roadmaps
• Shape account strategy and identify expansion opportunities
• Run proactive account governance such as EBRs and QBRs
• Monitor customer health and engagement, identify risk, and lead retention plans
• Mobilise internal teams to protect and grow revenue
• Identify, qualify, and progress upsell and cross-sell opportunities
• Build business cases and partner with account executives and founders to close opportunities
• Lead renewals end-to-end, including timelines, commercial negotiation support, stakeholder alignment, and forecasting
• Triage technical and non-technical issues and coordinate internal resources
• Capture product feedback and influence prioritisation
• Monitor market trends and competitive landscape and contribute to strategic initiatives

Head of Department

• Lead and scale the global pre-sales/Solution Consulting function
• Manage and develop Solution Consultants across the US and UK
• Partner with Sales leaders across New Business, Expansion and Partnerships to drive revenue through technical pre-sales support
• Act as the bridge between Sales and Product/Technical teams through a two-way feedback loop
• Enable Sales teams with relevant knowledge and tools
• Channel customer and market insights back to Product to shape the roadmap
• Own and evolve the Solution Consulting playbook, tools, processes and techniques
• Personally support strategic deals and key customer engagements with senior technical and commercial input
• Contribute to go-to-market strategy and decision-making as part of the Sales and Commercial leadership team
• Coordinate with Services and Technical teams to ensure smooth handover from pre-sales to delivery
• Maintain knowledge of market trends, competitor products and industry developments
• Provide training and support to other commercial-team functions
• Build and maintain relationships with customers and partners as a senior technical advisor

Head of Solution Consulting

AI Engineer

• Design and build production AI systems, including agent-based workflows, tool use, and multi-step reasoning
• Develop and improve models across text, vision, and structured data
• Fine-tune models and apply hybrid ML and LLM approaches
• Work with hosted and self-hosted models
• Contribute to model selection, performance, and cost decisions
• Write clean, maintainable Python
• Contribute to scalable and observable systems
• Design evaluations, measure performance rigorously, and improve systems using real-world feedback
• Use modern AI coding tools while maintaining high standards
• Collaborate with product and engineering teams to deliver high-impact features

• Design and lead end-to-end AI systems from problem framing through production deployment and iteration
• Architect complex agent-based workflows, tool ecosystems, and multi-step reasoning systems
• Make decisions on model selection, fine-tuning, and use of ML, LLM, or hybrid approaches
• Define evaluation frameworks, metrics, and feedback loops for reliability and continuous improvement
• Ensure AI systems are scalable, observable, and robust in real-world environments
• Mentor engineers, review designs, and improve engineering and AI practices across the team
• Drive effective use of AI tooling within the team
• Work closely with product and leadership to shape product direction

Senior AI Engineer

DevOps Engineer

• Design, provision, and maintain AWS infrastructure using Terraform and GitOps principles
• Own and evolve GitHub Actions CI/CD pipelines for build, test, security scanning, and deployment
• Manage relational database infrastructure on RDS and Aurora, including performance tuning, backups, patching, and failover testing
• Write Python-based tooling, automation scripts, and internal services
• Participate in on-call rotation, incident response, and post-incident reviews
• Implement and maintain observability across infrastructure and applications
• Embed DevSecOps security checks into the development lifecycle
• Contribute to the cloud security improvement program, including IAM hardening, network reviews, and remediation tracking
• Support software supply chain security through SBOMs, dependency and artifact provenance, signing and verification, and third-party action/image vetting
• Help engineering teams define infrastructure and deployment standards
• Support developers adopting IaC and CI/CD best practices
• Maintain documentation of infrastructure, runbooks, and security procedures