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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing cloud operations, including incident response, monitoring, and backup recovery, while leading a team to optimize performance across a multi-hypervisor environment. Proficient in operational networking, storage management, and maintaining compliance with ISO standards.
Highest-signal resume keywords
Cloud Operations ManagementVMware Production ExperienceInfrastructure As CodeISO 27001 ComplianceTeam Leadership and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud Platform ManagementIncident ResponseMonitoring and LoggingNetworkingStorage ManagementBackup and Disaster RecoveryCapacity PlanningPerformance OptimizationScriptingHypervisor Management
Soft Skills
Team CoachingCommunicationProblem-SolvingCollaborationTriage and Escalation
Tools & Technologies
VMwareTerraformAnsiblePrometheusGrafana
Certifications & Qualifications
ISO 27001ISAE
Industry Keywords
Cloud OperationsService Provider EnvironmentData SovereigntyCAPEX and OPEX ManagementRegulated Environments
Tech Stack
Tools & technologiesAnsibleCloudDNSGrafanaPrometheusTerraformVMware
About the role
Key responsibilities & impact- Own daily operation of Xelon's cloud platform, including availability, incident response, monitoring, backup, recovery and underlying infrastructure
- Lead a team of four to six people across cloud operations and the service desk
- Operate and optimise the production estate across a multi-hypervisor environment, with VMware as the primary platform
- Manage availability, performance, capacity planning, hardware lifecycle and datacenter operations with partners
- Own operational networking and storage, including segmentation, routing, firewalling, DNS, load balancing and the storage layer
- Run and improve monitoring, alerting and logging
- Own backup and disaster recovery and verify restores
- Lead service desk intake, triage, ticket quality and response times
- Act as escalation point for first- and second-level support incidents
- Convert recurring tickets into fixes with engineering
- Coach and develop the team, create development plans and establish sustainable on-call and service desk coverage
- Automate recurring operations using Infrastructure as Code and scripting
- Improve operational tooling and handovers with DevOps, Support and Product
- Maintain ISO 27001, ISAE and Swiss data sovereignty alignment, patch compliance and audit evidence
- Co-own operational CAPEX and OPEX budgets and manage vendors, licenses and procurement
Requirements
What you’ll need- 5+ years leading IT operations in a cloud, hosting or service provider environment
- Hands-on production experience with VMware
- Practical working knowledge of networking, storage and datacenter operations
- Confident spoken and written German and English
- Swiss or EU/EFTA citizenship, or a valid Swiss work permit
- Networking at provider scale, including segmentation, routing, firewalling, load balancing and DNS (nice to have)
- Experience with other hypervisors alongside VMware and hypervisor migrations (nice to have)
- Hands-on Infrastructure as Code, such as Terraform or Ansible (nice to have)
- Monitoring and logging at scale, such as Prometheus or Grafana (nice to have)
- Operating experience in regulated environments, including ISO 27001, ISAE or SOC 2 (nice to have)
- Experience running operations through a platform migration or consolidation (nice to have)
Benefits
Comp & perks- Competitive salary
- Modern tooling
- Hybrid working model
- Leadership role with real ownership
- Direct collaboration with the Head of Platform & Technology and cross-functional teams
- Product-driven environment with clarity and ownership