Xelon AG

Operations

• Own daily operation of Xelon's cloud platform, including availability, incident response, monitoring, backup and recovery, and underlying infrastructure
• Lead a team of four to six people across cloud operations and the service desk
• Operate and optimise the production estate across a multi-hypervisor environment, with VMware as the primary platform
• Manage availability, performance, capacity planning, hardware lifecycle and datacenter operations with partners
• Own operational networking and storage, including segmentation, routing, firewalling, DNS, load balancing and the storage layer
• Run and improve monitoring, alerting and logging
• Own backup and disaster recovery and verify restores
• Lead service desk intake, triage, ticket quality and response times against service levels
• Act as escalation point for first- and second-level support incidents
• Turn recurring tickets into fixes with the engineering team
• Coach and develop the operations and service desk team, including development plans and sustainable on-call coverage
• Move recurring manual operations into Infrastructure as Code and scripting
• Improve the operational toolchain and handovers with DevOps, Support and Product
• Maintain ISO 27001, ISAE and Swiss data sovereignty compliance, patch compliance, audit evidence and operational documentation
• Co-own operational CAPEX and OPEX budgets and manage vendors, licenses and procurement

Explore Cloud Operations Lead at Xelon AG. Review requirements and application details.