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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and proficiency in reporting tools like Tableau and Zendesk Explore to drive data-informed business decisions. Capable of presenting insights and recommendations to senior leaders while collaborating across multiple departments.
Highest-signal resume keywords
Analytical SkillsTableauZendesk ExploreExecutive PresenceCollaborative Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPerformance AnalysisForecastingReportingWorkforce Planning
Soft Skills
Solutions-Focused MindsetPrecision with NumbersStakeholder Engagement
Tools & Technologies
TableauZendesk Explore
Industry Keywords
Customer ExperiencePayment OperationsService-Level AgreementsPerformance Reviews
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Turn raw data into business decisions for Customer Experience and Payment Operations teams
- Build dedicated analytics and reporting support for Payment Operations
- Produce reporting, forecasting and performance analysis using Tableau and Zendesk Explore
- Support monthly business reviews and quarterly proficiency scoring for performance and salary reviews
- Develop longer-term headcount and workforce planning models
- Inform service-level agreements, performance reviews, bonus decisions and resourcing decisions
- Present analysis and recommendations to senior leaders and the C-suite
- Work alongside the Workforce Analyst and support leaders across New Zealand, the US and the UK
Requirements
What you’ll need- Sharp analytical skills and comfort working across data from more than one department
- Confidence with reporting tools such as Tableau and Zendesk Explore
- Executive presence and ability to regularly present findings to senior leaders and the C-suite
- Solutions-focused mindset and ability to bring stakeholders along on data-driven recommendations
- Precision and care with numbers
- Collaborative approach supporting more than one department at once
- Must be based in New Zealand
- Must have working rights for New Zealand or obtain appropriate visa assistance
Benefits
Comp & perks- Hybrid working model combining office and home working
- Boost days bringing the team together in person throughout the year
- Opportunity to influence bonus and resourcing decisions through analysis
- Supportive, connected team working across time zones
- Recruitment process adjustments/accommodations available
- Background checks and consideration for other current or future opportunities