Xero

Operations

• Lead discrete strategic projects for the UK market
• Conduct market research and competitive intelligence
• Deliver insights informing business decisions and regional operating plans
• Drive operational execution of key initiatives
• Partner with global and local cross-functional teams
• Use Claude and Glean to automate factbases, market analysis, and internal reporting workflows
• Build business cases and financial models for go/no-go decisions
• Support execution and tracking of the UK regional operating plan
• Support management reporting, including Monthly Business Reviews and OKRs
• Analyze market sizing, competitor activity, and customer trends
• Maintain a strong factbase for the UK market

Strategy & Operations Analyst

Artificial Intelligence

• Evolve Xero’s privacy, data, and AI governance frameworks to enable responsible data use and AI adoption and deployment
• Partner with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance
• Support adoption of governance guidance at scale
• Deliver high-impact literacy programmes and tailored educational resources to uplift data and AI capability across Xero
• Work with Regulatory, Privacy, and Risk functions to address evolving legislation and customer expectations
• Co-design pragmatic data and AI governance approaches addressing bias, transparency, and explainability
• Advise decision-makers on governance guardrails that enable safe experimentation and development
• Collaborate with Product, Privacy, Security, Regulatory, Risk, and Government Relations teams
• Report to the Director of Data & AI Governance

Senior Data & AI Governance Specialist

• Evolve Xero’s privacy, data, and AI governance frameworks
• Enable rapid, responsible data use and AI adoption and deployment across the business
• Partner with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance
• Support adoption of governance guidance at scale
• Deliver high-impact literacy programmes and tailored educational resources
• Uplift data and AI capability across Xero
• Work with Regulatory, Privacy, and Risk functions on evolving legislation and customer expectations
• Advise decision-makers on governance guardrails for safe experimentation and development
• Co-design pragmatic data and AI governance approaches addressing bias, transparency, and explainability
• Report to the Director of Data & AI Governance
• Collaborate with Product, Privacy, Security, Regulatory, Risk, and Government Relations teams

• Evolve Xero’s privacy, data, and AI governance frameworks
• Enable rapid, responsible data use and AI adoption and deployment across the business
• Partner with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance at scale
• Support adoption of governance guidance
• Deliver high-impact literacy programmes and tailored educational resources
• Uplift data and AI capability across Xero
• Work with Regulatory, Privacy, and Risk functions on evolving legislation and customer expectations
• Advise decision-makers on governance guardrails for safe experimentation and development
• Co-design pragmatic data and AI governance approaches addressing bias, transparency, and explainability
• Report to the Director of Data & AI Governance and collaborate with Product, Privacy, Security, Regulatory, Risk, and Government Relations

• Evolve Xero’s privacy, data, and AI governance frameworks
• Enable rapid, responsible data use and AI adoption and deployment across the business
• Partner with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance
• Support adoption of governance guidance at scale
• Deliver high-impact literacy programmes and tailored educational resources
• Uplift data and AI capability across Xero
• Work with Regulatory, Privacy, and Risk functions to stay ahead of evolving legislation and customer expectations
• Co-design pragmatic data and AI governance approaches addressing bias, transparency, and explainability
• Advise decision-makers on governance guardrails for safe experimentation and development
• Partner with Product, Privacy, Security, Regulatory, Risk, and Government Relations teams

Senior Data, AI Governance Specialist

• Evolve Xero’s privacy, data, and AI governance frameworks to enable responsible data use and AI adoption and deployment
• Partner with cross-functional teams to translate governance policies and requirements into practical, user-friendly guidance
• Support adoption of governance guidance at scale
• Deliver high-impact literacy programmes and tailored educational resources to improve data and AI capability across Xero
• Work with Regulatory, Privacy, and Risk functions to address evolving legislation and customer expectations
• Co-design pragmatic data and AI governance approaches addressing bias, transparency, and explainability
• Advise decision-makers on governance guardrails for safe experimentation and development
• Collaborate with Product, Privacy, Security, Regulatory, Risk, and Government Relations teams
• Report to the Director of Data & AI Governance

Manager

• Orchestrate major and minor incidents from the customer perspective
• Work across teams to find solutions quickly and keep stakeholders informed
• Balance immediate crisis response with strategic problem-solving
• Manage incident handling end-to-end, from investigation and impact assessment through post-incident reviews and recommendations
• Build systems and processes that improve response confidence and reduce incidents
• Coordinate across engineering, product, support, and leadership
• Build and refine incident management processes and incident registers
• Manage customer-facing communications during incidents
• Coordinate cross-functional teams on short-term fixes and long-term solutions
• Conduct post-incident reviews and make recommendations to reduce recurrence

Customer Incident Manager

People Operations

• Turn Xero’s people strategy into action across the People Team
• Lead complex strategic and operational projects end-to-end, from problem definition through implementation and measurable outcomes
• Build and improve the People Team’s operating rhythm
• Create streamlined and increasingly automated ways of working to support better decision-making
• Prepare analysis, strategic narratives, and recommendations for Xero’s Executive Leadership Team and board
• Reimagine key People processes using technology and AI
• Partner with HR leaders, senior stakeholders across the business, and the Executive Leadership Team
• Coach and develop more junior staff across the function
• Shape analytical approaches, project methods, recommendations, and strategic execution
• Contribute to process and system redesign, capability building, organisational change, board paper development, and governance

Senior Strategy Manager, People Strategy – Operations

• Shape and drive strategic and operational priorities translating Xero's people strategy into organisation-wide outcomes
• Contribute to People team leadership discussions and consequential people-investment decisions
• Lead a portfolio of complex and ambiguous initiatives across process redesign, culture, governance and capability building
• Develop strategic narratives and analysis for Xero's Executive Leadership Team
• Clarify complex topics and align decision-making
• Evolve the People Team operating model and operating rhythm
• Drive better prioritisation, faster decisions and clearer accountability
• Reimagine critical People processes and ways of working
• Embed best practice and use technology, data and AI to create scalable solutions
• Coach and challenge colleagues while shaping how the People function operates
• Work closely with senior and executive leaders to structure ambiguous problems into recommendations and ensure delivery

Strategy Director – People Strategy & Operations

• Orchestrate major and minor incidents from the customer's perspective
• Work across teams to find solutions quickly and keep stakeholders informed
• Balance immediate crisis response with strategic problem-solving
• Manage incident management end-to-end, including investigation, impact assessment, post-incident reviews, and recommendations
• Build systems and processes that improve response confidence and reduce future incidents
• Coordinate across engineering, product, support, and leadership
• Build and refine incident management processes and incident registers
• Manage customer-facing communications during incidents
• Coordinate cross-functional teams implementing short-term fixes and long-term solutions
• Conduct post-incident reviews and develop recommendations to reduce recurrence

• Orchestrate major and minor incidents from the customer’s perspective
• Work across teams to find solutions quickly and keep stakeholders informed
• Manage incident response from investigation and impact assessment through post-incident reviews and recommendations
• Build systems and processes that improve incident response and reduce future incidents
• Coordinate across engineering, product, support, and leadership during customer-impacting issues
• Build and refine incident management processes and incident registers
• Manage customer-facing communications during incidents
• Coordinate cross-functional teams implementing short-term fixes and long-term solutions
• Conduct post-incident reviews and make recommendations to reduce recurrence

AI Engineer

• Build tools, platforms and best practices that help Xero engineers work with AI
• Own solutions end to end from experimentation through production
• Create run books, monitoring and rollback plans for reliable production operation
• Help shape the technical direction of an internal skills marketplace and AI distribution platform
• Build an internal skills marketplace and distribution platform for AI tools across Xero's engineering organisation
• Develop guidance and best practices for authoring agent skills, including remediation-task agents
• Collaborate directly with AWS, Microsoft and GitHub on early-access technology
• Guide and challenge a team early in its AI journey
• Work within the AI Enablement team in Engineering Experience across distributed locations

Senior Engineer – AI Agentic

Backend Engineer

• Define and drive the long-term technical vision for Xero’s Platform API
• Shape how Xero exposes its accounting capabilities to external partners and internal product teams
• Design and steward APIs that support AI- and agent-driven automation across accounting workflows
• Provide technical leadership across the Product Platform team and Xero’s broader engineering community
• Partner with product management, AI/ML teams, developer relations, and engineering squads
• Help deliver core accounting domains using the Supergraph model
• Help establish a developer platform connecting domain models to APIs, CI/CD, and production runtimes
• Replace or front legacy back-channel endpoints with coherent, strongly typed interfaces and stable contracts
• Lead technical strategy, design reviews, and RFCs across teams
• Mentor engineers and build communities of practice around platform and API thinking

Principal Engineer, API Platform

General Counsel

• Advise on payments and financial services regulation
• Partner with product, risk and strategy teams on complex regulatory questions across markets
• Support Xero's financial services ambitions in Australia, the US and UK
• Build trusted relationships with regulators
• Mentor junior members of the legal team
• Advise on global payments regulation, financial services law and financial crime, including AML/CTF and sanctions requirements
• Develop regulatory guardrails for new payment participation models
• Support AFSL obligations, compliance and risk management across Xero's Australian payments business
• Support expansion of payments and embedded financial services capability into the US and UK
• Work with legal, compliance, risk and product colleagues, external advisers and regulators

Global Senior Payments Counsel

• Provide practical, commercial advice on payments and financial services regulation
• Partner with product, risk and strategy teams on complex regulatory questions across markets
• Support Xero’s financial services ambitions in Australia, the US and UK
• Build trusted relationships with financial regulators
• Advise on global payments regulation, financial services law and financial crime, including AML/CTF and sanctions requirements
• Develop regulatory guardrails for new payment participation models
• Support AFSL obligations, compliance and risk management across Xero’s Australian payments business
• Support expansion of payments and embedded financial services capability into the US and UK
• Mentor junior members of the legal team
• Collaborate with legal, compliance, risk and product colleagues, external advisers and regulators