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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and operating production-grade backend systems, particularly for LLM and AI workloads, with a strong focus on reliability, cost management, and system design. Proven ability to mentor engineers and set engineering standards while integrating AI into customer-facing experiences.
Highest-signal resume keywords
Production-Grade Backend Systems DesignPython ProgrammingCloud Infrastructure (AWS)CI/CD and ObservabilityMachine Learning Operationalization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System Design FundamentalsAPIs and Service DesignSQLLarge-Scale Data ProcessingLatency and Cost ManagementIncident ResponseInference ServingEvaluation PipelinesDistributed Processing (Spark or Dask)Data Orchestration Tools
Soft Skills
Excellent Communication SkillsCoaching MindsetMentoring
Tools & Technologies
JAXMLflowPyTorchTensorFlowXeroForce
Industry Keywords
AI FeaturesLLM-Driven ExperiencesAutomated Bank ReconciliationSmart Document CaptureData UsabilitySystem Dependability
Tech Stack
Tools & technologiesAWSCloudJavaKotlinPythonPyTorchSparkSQLTensorflowTypeScriptGo
About the role
Key responsibilities & impact- Design, build and own production systems behind Xero’s AI features
- Build and operate services, pipelines and infrastructure powering LLM-driven and agentic experiences for millions of small businesses
- Make architecture decisions affecting scale, cost, reliability and delivery speed
- Build production ML and AI platforms, services and engineering practices
- Partner with Applied Scientists to build interfaces and harnesses that take models into production
- Own engineering and infrastructure for ML and AI systems in production, including reliability, cost and scale
- Develop and evolve JAX (Just Ask Xero), Xero’s conversational GenAI assistant
- Develop intelligent financial workflows such as Automated Bank Reconciliation and smart document capture
- Build XeroForce, an AI-powered workflow platform enabling agents to plan and execute complex tasks
- Integrate AI into customer-facing experiences and product workflows
- Set engineering standards, mentor engineers and lift engineering capability across AI Products
- Partner across Xero to improve data usability and system dependability
- Participate in on-call and incident response
Requirements
What you’ll need- Track record of designing, shipping and operating production-grade backend systems at scale
- Experience building and operating production systems for LLM or agentic workloads, including orchestration, tool use, evaluation, guardrails, latency and cost management
- Strong system design fundamentals
- Excellent coding in Python or another language suited to web-scale services, such as Go, Java, Kotlin or TypeScript
- Experience with APIs and service design
- Experience with cloud infrastructure, ideally AWS
- Experience with CI/CD and observability
- Focus on latency, cost, reliability and SLOs
- Experience running services in production, including on-call and incident response
- Solid SQL and experience with large-scale data processing
- Excellent communication skills for explaining complex technical concepts to business and technical audiences
- Coaching mindset and ability to set engineering standards and mentor other engineers
- Experience operationalizing ML or LLM workloads, including inference serving and evaluation pipelines (nice to have)
- Familiarity with MLflow, PyTorch or TensorFlow, and data orchestration tools (nice to have)
- Distributed processing experience with Spark or Dask (nice to have)
- Ability to work in Australia and appropriate working rights for the country this role is based in
Benefits
Comp & perks- Flexible hybrid working model combining office collaboration with remote-work autonomy
- Access to modern office spaces
- Collaborative “boost days”
- Fair and supportive recruitment experience
- Recruitment-process accommodations or adjustments, including modified interview format, additional assessment time, and assistive technology
- Potential consideration for other current or future opportunities after application
- Xero employment subject to satisfactory background checks, which may include credit and criminal history checks