Account Manager

XO Health Inc.

. Serve as the primary day-to-day point of contact for assigned employer clients.

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employer client account management and self-funded health plan administration, with a strong understanding of regulatory requirements and benefit design. Proven ability to lead projects, facilitate client meetings, and communicate effectively across teams.

Highest-signal resume keywords

Employer Client Account ManagementSelf-Funded Health Plan AdministrationActive Life And Health Insurance LicenseRegulatory Compliance KnowledgeProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Self-Funded Medical Benefit DesignPharmacy Benefit DesignHealth Insurance OperationsOpen Enrollment FacilitationProject PlanningClient ReportingMulti-Priority Management

Soft Skills

Relationship ManagementCommunication SkillsProblem-SolvingAccountability

Tools & Technologies

Microsoft OfficeExcelPowerPointAI Platforms

Certifications & Qualifications

Active Life And Health Insurance License

Industry Keywords

ACACAAERISAMental Health ParityHealthcare Administration

About the role

Key responsibilities & impact

Serve as the primary day-to-day point of contact for assigned employer clients.
Develop and maintain strong, trusted relationships with clients and key stakeholders.
Coordinate and resolve client questions, requests, concerns, and issues in a timely manner.
Partner with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other teams to support client needs.
Communicate status, risks, issues, and opportunities to clients and internal leadership.
Facilitate regular client meetings and ensure follow-up and accountability.
Lead and participate in client Open Enrollment meetings and activities.
Prepare and deliver recurring client reporting packages, presentations, and operational updates.
Lead client-specific projects and initiatives.
Develop project plans, timelines, deliverables, and communication strategies.
Coordinate cross-functional resources and maintain accountability for project milestones.
Facilitate project meetings and provide status updates.
Transition completed projects into ongoing operational processes.
Maintain knowledge of self-funded medical and pharmacy benefit design and applicable regulatory requirements.
Operate effectively in a fast-paced, evolving startup environment and support continuous improvement.

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, or a related field.
Minimum of 5 years of experience in employer client account management, self-funded health plan administration, health insurance operations, or a closely related role.
Active Life and Health insurance license, or ability to obtain the license within 90 days of hire.
Demonstrated experience managing relationships with employer clients and key stakeholders, including brokers, consultants, benefits administrators, or other healthcare partners.
Demonstrated understanding of self-funded medical and pharmacy benefit design.
Working knowledge of ACA, CAA, ERISA, Mental Health Parity, and other applicable regulatory requirements.
Experience leading or participating in employer Open Enrollment meetings.
Demonstrated ability to manage multiple priorities, projects, and client needs simultaneously.
Excellent written and verbal communication skills, with the ability to communicate effectively with clients, senior leadership, and cross-functional teams.
Ability to travel up to 25%, based on season and client needs.
Experience and proficiency with Microsoft Office, including Excel and PowerPoint, and AI platforms such as Claude and ChatGPT.

Benefits

Comp & perks

Bonus/commission eligibility under XO Health's applicable incentive compensation program