XO Health Inc.

Account Manager

• Serve as the primary day-to-day point of contact for assigned employer clients.
• Develop and maintain strong, trusted relationships with clients and key stakeholders.
• Coordinate and resolve client questions, requests, concerns, and issues in a timely manner.
• Partner with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other teams to support client needs.
• Communicate status, risks, issues, and opportunities to clients and internal leadership.
• Facilitate regular client meetings and ensure follow-up and accountability.
• Lead and participate in client Open Enrollment meetings and activities.
• Prepare and deliver recurring client reporting packages, presentations, and operational updates.
• Lead client-specific projects and initiatives.
• Develop project plans, timelines, deliverables, and communication strategies.
• Coordinate cross-functional resources and maintain accountability for project milestones.
• Facilitate project meetings and provide status updates.
• Transition completed projects into ongoing operational processes.
• Maintain knowledge of self-funded medical and pharmacy benefit design and applicable regulatory requirements.
• Operate effectively in a fast-paced, evolving startup environment and support continuous improvement.

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Account Manager