Commercial Operations Specialist, RevOps

XO Health Inc.

. Own day-to-day administration and optimization of the GoHighLevel CRM.

Posted 11/6/2026full-timeRemote • IndiaMid-LevelSenior💰 ₹500,000 - ₹1,500,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM administration and optimization, particularly with GoHighLevel, while effectively managing workflows, data quality, and campaign performance. Capable of leveraging automation and analytics to enhance sales and marketing processes.

Highest-signal resume keywords

GoHighLevel CRM AdministrationWorkflow AutomationCampaign Performance ReportingSales Funnel ManagementData Analysis and Insight Generation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ManagementWorkflow BuildingDashboard CreationLead ManagementSales Process ImprovementEmail Campaign ExecutionData Quality MaintenanceCommercial ReportingPipeline ManagementAutomation Implementation

Soft Skills

Strong Organization SkillsAttention to DetailExcellent Communication SkillsIndependent Work CapabilityOwnership and Accountability

Tools & Technologies

GoHighLevelAI ToolsCRM IntegrationsMarketing Automation PlatformsDigital Marketing Tools

Certifications & Qualifications

GoHighLevel Certification

Industry Keywords

RevOpsSales OperationsMarketing OperationsB2BSaaSHealthcare EcosystemLead NurturingSegmentationCommercial AnalyticsForecasting

About the role

Key responsibilities & impact

Own day-to-day administration and optimization of the GoHighLevel CRM.
Manage and improve CRM structure, fields, lifecycle stages, pipelines and workflows.
Maintain CRM data quality, accuracy and hygiene.
Build and maintain automated workflows, lead routing and notifications.
Troubleshoot CRM issues and help sales and marketing use the CRM effectively.
Identify automation and process-improvement opportunities.
Build, execute and/or oversee marketing campaigns within the platform.
Support email campaigns, lead nurturing, segmentation and campaign workflows.
Ensure leads are captured, tracked and routed correctly.
Report on campaign performance, lead generation and conversion.
Support lead generation and qualification, including prospect research and follow-up.
Improve pipeline quality, conversion and visibility with sales.
Identify sales-process gaps or bottlenecks and recommend improvements.
Own commercial reporting within the CRM.
Build and maintain live pipeline dashboards covering pipeline value, stages, opportunities, lead generation, conversion rates, sales activity, marketing performance and forecast revenue.
Support sales-process improvement, marketing operations, data and pipeline management, automation, commercial analytics, forecasting, sales and marketing alignment, documentation, systems integrations and ad hoc commercial analysis.

Requirements

What you’ll need

3 to 5 years of experience in RevOps, sales operations, marketing operations, commercial operations, CRM or a closely related role.
Strong hands-on CRM experience (ideally GoHighLevel), across both CRM and marketing automation, not just CRM administration.
Practical experience building workflows, reports, dashboards and automations.
Regular, hands-on use of AI tools (e.g., Claude) in your day-to-day work, and curiosity about using them to work smarter.
Experience supporting sales and/or marketing teams.
Solid understanding of sales funnels, lead management and pipeline processes.
Comfortable working with data and translating it into useful commercial insight.
Strong organization skills and attention to detail.
Excellent communication skills with sales, marketing and leadership stakeholders.
Comfortable working independently and taking ownership.
Experience with the US healthcare ecosystem (employer benefits, health plans, brokers or TPAs) is nice to have.
Experience in a B2B, SaaS or technology environment is nice to have.
GoHighLevel certification is nice to have.
Experience running email or digital marketing campaigns is nice to have.
Experience with CRM integrations and other commercial tools is nice to have.
Basic understanding of forecasting and revenue analytics is nice to have.
Experience supporting a US-based or international commercial team is nice to have.