Customer Success Specialist

Xolo

. Act as the main contact for clients and understand their needs .

Posted 9/18/2026full-timeTallinn • EstoniaMid-LevelSenior💰 €1,900 - €2,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement, lead qualification, and customer onboarding, with a strong focus on optimizing the sales funnel and enhancing customer satisfaction. Proficient in upselling and cross-selling strategies while maintaining performance metrics and feedback loops for continuous improvement.

Highest-signal resume keywords

Sales Target AchievementLead QualificationCustomer OnboardingCommunication SkillsProactive Outreach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead QualificationUpsellingCross-SellingSales Funnel OptimizationCustomer Satisfaction MetricsPerformance Analysis

Soft Skills

Strong CommunicationNegotiation SkillsResults-Driven Approach

Tools & Technologies

ConfluenceCustomer Interaction Tools

Industry Keywords

Customer OnboardingSales StrategiesExpat CommunitiesSocial SellingCustomer Retention

About the role

Key responsibilities & impact

Act as the main contact for clients and understand their needs
Solve customer problems and ensure a smooth start
Engage leads through callbacks, emails, and outbound efforts
Identify new prospects and nurture them through the sales funnel
Educate and support potential leads on plans and add-on services
Manage and qualify inbound leads
Optimize the sales funnel and ensure a seamless new-customer experience
Explore new sales strategies, expat communities, social selling initiatives, and partnerships
Upsell and cross-sell products and services
Work on multiple Xolo products
Conduct customer onboarding sessions
Manage customer interactions across calls, tickets, and chats using available tools
Resolve customer issues and implement retention and growth strategies
Own customer satisfaction and complaints, including contacting NPS neutral or detractor customers and replying to reviews
Maintain and analyze performance and customer satisfaction metrics
Provide feedback to improve internal processes and update Confluence pages
Help create articles, videos, and tutorials for customer onboarding and product usage

Requirements

What you’ll need

Minimum 3 years of experience
Proven track record of exceeding sales targets and driving revenue growth through proactive outreach and lead qualification
Strong communication and negotiation skills
Ability to identify upsell and cross-sell opportunities
Results-driven approach in a fast-paced, target-driven environment
Fluent in English, written and spoken
Knowledge of an additional language is a plus
Application materials must be submitted in English

Benefits

Comp & perks

Choose between health insurance or a sports membership
One-time home office setup bonus
Monthly remote work allowance
Annual company summer event in Estonia
Freedom to take risks, explore new ideas, and challenge the status quo
Smart, efficient, and finely tuned operational processes
Mission-driven, empathetic team environment
Interview process includes a screening call, hiring manager interview, and final stage