Xolo

People Operations

• Own the full employee lifecycle for the team in Spain, from onboarding to offboarding
• Ensure practices follow Spanish labour law and the applicable collective agreement
• Work with payroll providers and external advisors to ensure payroll inputs, Social Security registrations and reporting are correct and timely
• Manage occupational health and safety for the team in Spain
• Serve as the first point of contact for employees in Spain regarding contracts, leave, benefits and other employment questions
• Prepare and manage employment documents for different countries using templates and local advisors when needed
• Manage day-to-day work with EOR partners, including onboarding, offboarding, contract changes, and checking payroll and leave data
• Prepare and manage independent contractor agreements and maintain contractor records
• Maintain accurate employee records and HRIS data, supporting reporting and audits
• Support people-related administration, including residence and work permits, option agreements and benefits changes
• Improve HR processes locally and across the group
• Participate in the interview process, including screening calls, hiring manager interviews and final team meetings

People Operations Specialist

Customer Success Manager

• Act as the main contact for clients and understand their needs
• Solve customer problems and ensure a smooth start
• Engage leads through callbacks, emails, and outbound efforts
• Identify new prospects and nurture them through the sales funnel
• Educate and support potential leads on plans and add-on services
• Manage and qualify inbound leads
• Optimize the sales funnel and ensure a seamless new-customer experience
• Explore new sales strategies, expat communities, social selling initiatives, and partnerships
• Upsell and cross-sell products and services
• Work on multiple Xolo products
• Conduct customer onboarding sessions
• Manage customer interactions across calls, tickets, and chats using available tools
• Resolve customer issues and implement retention and growth strategies
• Own customer satisfaction and complaints, including contacting NPS neutral or detractor customers and replying to reviews
• Maintain and analyze performance and customer satisfaction metrics
• Provide feedback to improve internal processes and update Confluence pages
• Help create articles, videos, and tutorials for customer onboarding and product usage

Customer Success Specialist

Financial Planning and Analysis

• Develop and refine financial models to support strategic decision-making
• Analyze financial performance, identify trends, and provide actionable insights
• Work with leadership to create budgeting, forecasting, and financial planning strategies
• Assess and mitigate financial risks while ensuring compliance with regulatory requirements
• Optimize cash flow management and investment strategies to support company growth
• Collaborate with cross-functional teams to align financial goals with business objectives
• Support fundraising efforts, including financial due diligence and investor relations

People Operations Specialist

Customer Success Specialist

Financial Analyst