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Manufacturing Customer Success Manager
Xometry Europe. Improve on-time delivery, quality, and customer satisfaction .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, supply chain operations, and customer service within the manufacturing sector, with a focus on quality assurance and supplier relationship management. Proficient in root cause analysis and effective communication to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Project ManagementSupply Chain ManagementCustomer ServiceRoot Cause AnalysisManufacturing Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Manufacturing DesignEngineering DrawingsMechanical Inspection MethodsElectrical Inspection MethodsQuality Management System ComplianceSupplier Quality Metrics MonitoringOrder TrackingProcess AutomationProblem SolvingCase Documentation
Soft Skills
Organizational SkillsAdaptabilityMultitaskingCommunication Skills
Tools & Technologies
Company Technology PlatformsCentral Database
Industry Keywords
Quality AssuranceCustomer SatisfactionSupplier Relationship ManagementManufacturing OperationsDynamic Environment
About the role
Key responsibilities & impact- Improve on-time delivery, quality, and customer satisfaction
- Track and monitor multiple customer orders and partner jobs
- Provide customer and partner service through relationship-building and timely order updates
- Apply technical knowledge or subject matter expertise in manufacturing design and production
- Oversee suppliers through phone assessments, schedule creation, quality reviews, and corrective actions
- Assess manufactured-part rejections and resolve issues with suppliers and customers
- Manage customer complaints resulting in product replacements
- Report status, risks, and recovery efforts for troubled orders and jobs
- Document case activity in the central database
- Use company technology platforms and comply with the Quality Management System
- Monitor supplier quality metrics
- Coordinate with Engineering, Customer Care, Quality, Sales, and Shipping teams
- Communicate with suppliers, customers, and leadership
- Participate in simplifying and automating complex processes
- Perform work in compliance with Xometry quality and safety systems, policies, and procedures
Requirements
What you’ll need- Prior project management, supply chain, and customer service experience
- Minimum of 3 years of relevant experience, preferably in manufacturing or operations
- Ability to perform root cause analysis and identify solutions to complex problems
- Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods
- Ability to work independently and drive actions to completion
- Strong organizational skills and adaptability in a dynamic environment
- Ability to multitask, meet deadlines, and support supplier quality field activities
- Excellent oral and written communication skills
- English level C1
Benefits
Comp & perks- Remote full-time job
- Corporate laptop
- Free corporate language courses
- Ability to grow and develop your career
- Salary reviews and other benefits
- Open, friendly, and trusting environment
- Ongoing, free of charge well-being activities
- Charity projects worldwide
- Well-structured onboarding plan
- Flexible processes and planning