Xometry Europe

Business Development Rep

• Develop and expand the customer base through proactive outbound sales activities and inbound lead management
• Achieve established sales plans and individual KPIs
• Handle incoming customer requests promptly and professionally
• Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms
• Maintain accurate and high-quality customer data in Salesforce
• Support customers with account usage, request submissions, and order placement
• Monitor and follow up on customer payments
• Maintain long-term relationships with existing customers while identifying upselling opportunities
• Identify and unlock new business opportunities through assigned and acquired customer accounts
• Represent Xometry professionally in communication with customers across various industries

Business Development Manager – Scandinavian Languages

Procurement

• Assess the technical complexity of parts and components to support accurate sourcing and manufacturing evaluations
• Review technical requirements, drawings, specifications, and project documentation to identify manufacturing considerations
• Identify suitable manufacturing capabilities and providers for complex parts and projects
• Assign and maintain technical tags for accurate categorization of parts and manufacturing requirements
• Review technical content within quotations for completeness, accuracy, and alignment with customer requirements
• Identify technical issues or gaps and work with relevant teams to resolve them
• Support complex projects and critical deals with technical input and manufacturing expertise
• Participate in meetings with clients and manufacturing providers to clarify requirements and resolve technical challenges
• Communicate technical information to technical and non-technical stakeholders
• Ensure alignment between customer requirements, manufacturing capabilities, and sourcing solutions
• Collaborate with engineering, sourcing, sales, and internal teams on project execution
• Share technical knowledge and best practices and contribute to continuous improvement of sourcing processes
• Provide technical guidance and knowledge to junior team members when needed

Sourcing Engineer

Quality Specialist

• Inspect manufactured parts and assemblies for compliance with drawings, technical specifications, and customer requirements
• Perform visual and dimensional inspections using standard measuring equipment, including calipers, micrometers, gauges, and CMM reports where applicable
• Document inspection results and prepare quality documentation, including non-conformance reports
• Identify quality issues and collaborate with internal teams and manufacturing partners to implement corrective actions
• Support incoming inspection, in-process quality checks, and final product release
• Maintain traceability documentation and ensure quality records are complete and audit-ready
• Contribute to continuous improvement initiatives related to quality processes and supplier performance

Quality Control Specialist

Claims Specialist

• Register, review, and resolve customer and partner claims across logistics, service quality, billing, product/order, and contractual categories
• Validate claim eligibility based on internal policies, contracts, and business rules
• Collect, review, and assess supporting documentation
• Drive claims to resolution within defined SLAs
• Coordinate physical and non-physical returns, validate requests and approvals, and track return status
• Align with warehouses, suppliers, internal teams, external partners, and vendors
• Act as the single point of contact for claim-related topics
• Escalate complex or high-risk claims
• Ensure correct financial handling of credits, refunds, and reimbursements
• Support reconciliations and audits and maintain accurate ERP records
• Track and analyze claim volumes, root causes, resolution times, and outcomes
• Identify recurring issues and propose preventive or corrective actions
• Support process standardization, optimization, and automation initiatives
• Provide clear, timely, and professional claim updates and handle escalated cases

Returns & Claims Associate

Customer Success Manager

• Improve on-time delivery, quality, and customer satisfaction
• Track and monitor multiple customer orders and partner jobs
• Provide customer and partner service through relationship-building and timely order updates
• Apply technical knowledge or subject matter expertise in manufacturing design and production
• Oversee suppliers through phone assessments, schedule creation, quality reviews, and corrective actions
• Assess manufactured-part rejections and resolve issues with suppliers and customers
• Manage customer complaints resulting in product replacements
• Report status, risks, and recovery efforts for troubled orders and jobs
• Document case activity in the central database
• Use company technology platforms and comply with the Quality Management System
• Monitor supplier quality metrics
• Coordinate with Engineering, Customer Care, Quality, Sales, and Shipping teams
• Communicate with suppliers, customers, and leadership
• Participate in simplifying and automating complex processes
• Perform work in compliance with Xometry quality and safety systems, policies, and procedures

Manufacturing Customer Success Manager

Engineer

• Analyze drawings and CAD models in English
• Calculate manufacturing costs for materials, machining hours, and post-processing
• Recommend manufacturing processes
• Document and transfer calculations to the Sales/Commercial team
• Review 3D models and 2D drawings for quoting and manufacturability feedback
• Organize RFQs and clarify details with Sales and Engineering teams
• Maintain quote databases and ensure timely updates
• Deliver accurate quotes ideally within 1–2 working hours
• Support process automation initiatives and workflow optimization

Pricing Engineer

• Analyze drawings and CAD models in English
• Calculate manufacturing costs, including materials, machining hours, and post-processing
• Recommend manufacturing processes
• Document and transfer calculations to the Sales/Commercial team
• Review 3D models and 2D drawings for quoting and manufacturability feedback
• Organize RFQs and clarify details with Sales and Engineering teams
• Maintain quote databases and ensure timely updates
• Deliver accurate quotes ideally within 1–2 working hours
• Support process automation initiatives and workflow optimization

• Develop and expand the customer base through proactive outbound sales activities and inbound lead management
• Achieve established sales plans and individual KPIs
• Handle incoming customer requests promptly and professionally
• Communicate with customers through calls, emails, online meetings, and messaging platforms
• Maintain accurate and high-quality customer data in Salesforce
• Support customers with account usage, request submissions, and order placement
• Monitor and follow up on customer payments
• Maintain long-term relationships with existing customers while identifying upselling opportunities
• Identify and unlock new business opportunities through assigned and acquired customer accounts
• Represent Xometry professionally in communication with customers across various industries

Business Development Manager – Scandinavian Languages

Sourcing Engineer

Quality Control Specialist

Returns & Claims Associate

Manufacturing Customer Success Manager

Pricing Engineer

Pricing Engineer

Pricing Engineer

Pricing Engineer

Business Development Representative, French