Returns & Claims Associate

Xometry Europe

. Register, review, and resolve customer and partner claims across logistics, service quality, billing, product/order, and contractual categories .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, including validating claim eligibility, driving resolutions within SLAs, and maintaining accurate ERP records. Strong analytical skills and attention to detail support effective problem-solving and process optimization.

Highest-signal resume keywords

Claims ManagementAnalytical SkillsAttention To DetailClear CommunicationERP Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementDispute ResolutionData LiteracyBasic Reporting SkillsProcess Optimization

Soft Skills

Problem-SolvingStructured Working StyleTime Management

Tools & Technologies

ERPCRMTicketing Tools

Industry Keywords

Service QualityContractual CategoriesSLAB2B EnvironmentsMarketplaces

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Register, review, and resolve customer and partner claims across logistics, service quality, billing, product/order, and contractual categories
Validate claim eligibility based on internal policies, contracts, and business rules
Collect, review, and assess supporting documentation
Drive claims to resolution within defined SLAs
Coordinate physical and non-physical returns, validate requests and approvals, and track return status
Align with warehouses, suppliers, internal teams, external partners, and vendors
Act as the single point of contact for claim-related topics
Escalate complex or high-risk claims
Ensure correct financial handling of credits, refunds, and reimbursements
Support reconciliations and audits and maintain accurate ERP records
Track and analyze claim volumes, root causes, resolution times, and outcomes
Identify recurring issues and propose preventive or corrective actions
Support process standardization, optimization, and automation initiatives
Provide clear, timely, and professional claim updates and handle escalated cases

Requirements

What you’ll need

Excellent English language skills (both written and spoken)
2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution
Strong analytical and problem-solving skills
High attention to detail and a structured working style
Ability to manage multiple claim types and priorities in parallel
Clear written and verbal communication skills
Experience in marketplaces, platforms, or B2B environments (nice to have)
Exposure to contracts, SLAs, or policy-driven decision-making (nice to have)
Experience working with ERP, CRM, or ticketing tools (nice to have)
Data literacy and basic reporting skills (nice to have)

Benefits

Comp & perks

Remote work flexibility
Company-provided laptop and tools to set you up for success
Language learning support – improve or learn new languages
Collaborative and supportive team environment
Professional growth and development opportunities, including training and skill enhancement
Corporate events and team-building activities