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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical IT knowledge with a focus on customer success, enabling clients to maximize product value through effective communication and problem-solving. Proficient in analyzing technical issues and collaborating with cross-functional teams to enhance product features.
Highest-signal resume keywords
Customer Journey ManagementTechnical DemosAnalytical Problem-SolvingBasic Programming SkillsStrong German And English Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Programming SkillsAnalytical Problem-SolvingUnderstanding Of Email SystemsKnowledge Of Email Attack VectorsUnderstanding Of Networking Fundamentals
Soft Skills
Strong Customer Relationship ManagementAbility To Explain Complex ConceptsAdaptability To New TechnologiesOwnership And Accountability
Tools & Technologies
PostmanGitLinux CLIDockerGrafana
Certifications & Qualifications
Degree In Computer Science
Industry Keywords
Customer SuccessEmail Attack SimulationsProofs Of ValueTechnical SupportProduct Development
Tech Stack
Tools & technologiesDockerFirewallsGrafanaJavaScriptLinuxPythonSMTPGo
About the role
Key responsibilities & impact- Guide new customers through the full customer journey
- Enable customers to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding
- Maintain strong customer relationships and anticipate issues early
- Manage and drive satisfactory resolutions of customer issues
- Interface with customers and the product development team to identify customer needs and turn them into value-adding product features
- Analyze production problems to find and mitigate root causes
- Work at the intersection of engineering, customer success, and sales
Requirements
What you’ll need- Solid technical IT background (ideally a degree in Computer Science or similar)
- Strong German and English skills (spoken and written)
- 2+ years of relevant work experience, ideally in a customer-facing role
- Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
- Experience with tools like Postman, Git, or similar debugging tools
- Strong analytical and problem-solving skills
- Ability to quickly learn and adapt to new technologies and environments
- Enjoy working closely with customers and taking ownership
- Ability to explain complex technical concepts to non-technical stakeholders
- Understanding of email systems (SMTP) is a plus
- Knowledge of email attack vectors and threat defense is a plus
- Experience working with Linux CLI is a plus
- Understanding of networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies) is a plus
- Bonus: Docker, Grafana, Postfix, Go
Benefits
Comp & perks- Employee shares to participate in our long-term success
- A fair and transparent compensation system
- High ownership and autonomy from day one
- The opportunity to be part of an exciting startup journey
- Hardware budget tailored to your needs
- Hybrid work model (3 days/week in our Zurich office) and flexible hours
- Regular team events, Tech Talks, and monthly All Hands lunches
- 5 weeks of paid vacation