xorlab

Technical Customer Success

• Guide new customers through the full customer journey
• Enable customers to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding
• Maintain strong customer relationships and anticipate issues early
• Manage and drive satisfactory resolutions of customer issues
• Interface with customers and the product development team to identify customer needs and turn them into value-adding product features
• Analyze production problems to find and mitigate root causes
• Work at the intersection of engineering, customer success, and sales

Customer Success Engineer, Cyber Security