Junior Customer Support Specialist

XTB online investing

. Provide high-quality customer support to Italian- and English-speaking clients .

Posted 9/22/2026full-timeWarsaw • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Italian and English, providing high-quality customer support while effectively managing client relationships. Proficient in MS Office tools and knowledgeable about financial markets to enhance service delivery.

Highest-signal resume keywords

Fluency In ItalianFluency In EnglishCustomer SupportMS Office ProficiencyFinancial Market Understanding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsInterpersonal SkillsNegotiation SkillsStrong Multitasking AbilitiesEffective Prioritisation Skills

Tools & Technologies

CRM System

About the role

Key responsibilities & impact

Provide high-quality customer support to Italian- and English-speaking clients
Build and maintain long-term, trust-based relationships with customers
Respond to inquiries via phone, chat, and email in a timely and professional manner
Handle complaints by offering clear explanations and effective solutions
Monitor financial markets and stay informed about relevant developments
Update, verify, and maintain accurate client information in the CRM system
Collaborate with international branches and internal departments to ensure smooth service delivery

Requirements

What you’ll need

Fluency in Italian and English at C1/C2 or native level
Availability to work in a rotational shift system between 8:00 AM and 7:00 PM
Strong multitasking abilities and effective prioritisation skills
Excellent communication, interpersonal, and negotiation skills
Proficiency in MS Office tools
Previous experience in customer service (nice to have)
Understanding of financial markets and the company's core business (nice to have)

Benefits

Comp & perks

Stable employment based on an employment contract
Growth opportunities within an international FinTech environment
Professional training delivered by experienced financial market specialists
A clear career development path supported by regular feedback
Hybrid work model (2 days in the office, 3 days remote)
Team-building and integration events
Equipment tailored to your needs
A comprehensive benefits package including private medical care, cafeteria platform, sports card, language learning platform, and meal co-financing
Certified Great Place to Work company