XTEL

Technical Lead

• Define the technical capabilities required by field and partner roles with Engineering, Professional Services, Solution Engineering, and instructional design teams
• Own technical enablement programs for pre-sales and post-sales teams, including implementation blueprints, demo environments, integration patterns, and technical readiness materials
• Translate product capabilities, solution offerings, delivery methodology, and go-to-market priorities into learning paths, playbooks, and certifications
• Coordinate hands-on labs, bootcamps, workshops, and certifications for technical field roles and partners
• Curate and maintain reference architectures, configuration examples, technical FAQs, and reusable technical resources
• Support technical onboarding and readiness programs for systems integrators and delivery partners
• Provide feedback to Engineering, Product, and Curriculum on technical blockers, deployment friction, support trends, and knowledge gaps
• Align technical and functional learning journeys with the Field Enablement Lead – Functional
• Partner with the Learning Management System Platform Lead to deliver and track technical learning paths
• Use live implementation and solution design engagements to improve enablement content and delivery practices
• Track enablement effectiveness through certification and completion rates, time to productivity, deployment quality, time to go-live, support case trends, and partner performance

Technical Solution Enablement Lead