Enterprise Services Manager

Xtensys

. Lead, mentor, and develop the Enterprise Services engineering organization through Engineering Supervisors .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical engineering teams, managing endpoint, VDI/DaaS, and Microsoft 365 platforms, while ensuring compliance with ITIL v4 standards and security frameworks. Proficient in automation, vendor management, and project governance to enhance platform performance and reliability.

Highest-signal resume keywords

Leadership In Technical Engineering TeamsEndpoint ManagementITIL V4 PracticesAutomation And ScriptingVendor And Licensing Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementVDI/DaaS SolutionsMicrosoft 365PowerShellIntuneActive DirectoryGroup PolicyIncident ManagementProblem ManagementChange Management

Soft Skills

Communication SkillsDocumentation SkillsStakeholder Management

Tools & Technologies

ManageEngineAutopilotVirtual DesktopRemote Support

Certifications & Qualifications

Microsoft CertificationsCitrix/Omnissa CertificationsITIL V4 Credentials

Industry Keywords

Healthcare IdentitySecurity FrameworksCompliance FrameworksHIPAASOC 2

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Lead, mentor, and develop the Enterprise Services engineering organization through Engineering Supervisors
Own the reliability, security, capacity, and lifecycle of endpoint, VDI/DaaS, and Microsoft 365 platforms
Set and enforce technical standards, architecture direction, and operating procedures aligned with ITIL v4 and security requirements
Serve as senior escalation point and provide Level 3 leadership for complex, high-impact incidents and problems
Oversee design, implementation, and management of VDI/DaaS, endpoint, and Microsoft 365 solutions
Champion automation and standardization using Intune, ManageEngine, Active Directory/Group Policy, and PowerShell
Plan and govern projects, upgrades, and migrations, including scope, risk, testing, rollback, and production validation
Develop technical roadmaps
Manage vendor, licensing, and renewal relationships
Define and report metrics for platform performance, stability, security, and improvement
Partner with Service Desk, Field Services, Reliability Operations, Identity, and Security teams

Requirements

What you’ll need

Proven experience leading technical engineering teams in an enterprise or managed services environment, including hiring, coaching, and performance management
Strong technical breadth across endpoint management, Intune, Autopilot, ManageEngine or comparable tools, remote support, Active Directory, Group Policy, virtual desktop/DaaS, and Microsoft 365
Working knowledge of healthcare identity, security, and compliance frameworks, including HIPAA and SOC 2
Demonstrated ability to set technical standards, govern change, and lead projects, upgrades, and migrations
Strong vendor, licensing, and cost-management experience
Experience with automation and scripting, particularly PowerShell
Deep command of ITIL v4-aligned practices, including Incident, Problem, Change, and Knowledge Management, and Level 3 technical escalation
Excellent communication, documentation, and stakeholder-management skills
Bachelor's degree in information technology, computer science, or a related field is preferred, or equivalent industry experience
Several years of infrastructure or engineering experience including time in a leadership role
Relevant certifications or training are preferred, such as Microsoft, Citrix/Omnissa, endpoint/virtualization, or ITIL v4 credentials
Primarily sedentary remote work, with occasional standing, walking, and lifting up to 25 lbs. as needed
Availability for occasional travel to offices, customer locations, leadership meetings, or organizational planning sessions, generally up to 15%

Benefits

Comp & perks

Remote work arrangement
Opportunities for skill development and mentoring
Occasional travel generally up to 15%