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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic application support, including installation, configuration, and troubleshooting, while effectively collaborating with cross-functional teams to enhance system performance and user experience.
Highest-signal resume keywords
Epic Certification (ASAP)Epic Application Build and ConfigurationTroubleshooting Technical IssuesProject Planning and CoordinationCollaboration with Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System InstallationSystem ConfigurationApplication MaintenanceApplication TroubleshootingApplication OptimizationApplication TestingRoot Cause AnalysisTechnical Solution DevelopmentWorkflow ImprovementProject Milestone Setting
Soft Skills
CommunicationTechnical GuidanceEducation SupportProblem-SolvingTeam Effectiveness
Certifications & Qualifications
Epic Certification (ASAP)Epic Certification (Care Everywhere)
Industry Keywords
Healthcare Information TechnologyClinical RequirementsOperational RequirementsFinancial RequirementsTechnology SupportGo-Live ImplementationsOn-Call RotationCross-Functional CollaborationUser SupportSedentary Work Capability
About the role
Key responsibilities & impact- Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization
- Support application builds, upgrades, implementations, testing, and validation
- Investigate application issues, identify root causes, and implement sustainable solutions
- Gather and translate business, clinical, and financial requirements into technical solutions
- Collaborate with clinical, operational, financial, IT, and application teams
- Provide technical guidance, education, and troubleshooting support to end users
- Lead and participate in project planning, goal and milestone setting, work-plan development, and task coordination
- Communicate project status, risks, issues, and changes; escalate complex issues when needed
- Identify opportunities to improve application functionality, processes, workflows, system performance, and team effectiveness
- Participate in an on-call rotation as required
- Report to the Application Manager
Requirements
What you’ll need- Bachelor’s degree in healthcare information technology or a related field preferred; equivalent relevant experience may be considered in lieu of a degree
- Active Epic certification in the assigned application/module (ASAP certification) required
- Active Epic certification in the assigned application/module (Care Everywhere certification) preferred
- 3+ years of experience in technology, healthcare, or a related industry
- Hands-on experience supporting, configuring, building, or maintaining relevant applications
- Experience with Epic application build and configuration, as required for the assigned module
- Demonstrated ability to troubleshoot technical issues, collaborate with cross-functional teams, and contribute to successful project delivery
- Capability for sedentary work, including sitting for extended periods and occasionally exerting up to 10 pounds of force
- Ability to work with core operational and collaboration hours aligned to Eastern Time (ET)
- Willingness and ability to travel up to 25%, including travel for go-live implementations
Benefits
Comp & perks- Remote work arrangement
- Opportunities for skill development and mentoring
- Professional growth opportunities
- On-call rotation support
- Up to 25% travel, including go-live implementation travel