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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic application support, including installation, configuration, and troubleshooting, while effectively translating business and clinical requirements into technical solutions. Strong communication and collaboration skills are essential for working with diverse teams and promoting user education.
Highest-signal resume keywords
Active Epic Certification (Orders)Application Support ExperienceTechnical Troubleshooting SkillsProject Planning and CoordinationCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application InstallationApplication ConfigurationApplication MaintenanceApplication TroubleshootingApplication OptimizationRequirements GatheringTechnical Solution ImplementationTesting and ValidationRoot Cause AnalysisProcess Improvement
Soft Skills
Team CollaborationVerbal CommunicationWritten CommunicationAttention to DetailMulti-tasking
Certifications & Qualifications
Active Epic Certification (Epic Orders Transmittal and Bugsy)
Industry Keywords
Healthcare Information TechnologyClinical RequirementsOperational SupportFinancial RequirementsUser EducationOn-call Rotation
About the role
Key responsibilities & impact- Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization
- Support application builds, upgrades, implementations, testing, and validation
- Investigate application issues, identify root causes, and implement sustainable solutions
- Gather and translate business, clinical, and/or financial requirements into technical solutions
- Collaborate with clinical, operational, financial, IT, and application teams
- Provide technical guidance, education, and troubleshooting support to end users
- Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate tasks
- Communicate project status, risks, issues, and changes; escalate complex issues when needed
- Identify opportunities to improve application functionality, processes, and team effectiveness
- Participate in an on-call rotation as required
- Work under the direction of the Application Manager
- Promote customer service and communicate with departments to educate and train users on applications
Requirements
What you’ll need- Active Epic certification in the assigned application/module (Orders)
- Minimum 3 years’ experience in technology and/or healthcare or related industry
- Excellent verbal and written communication skills
- Ability to work well in a team environment and support team goals
- Ability to multi-task and complete assigned tasks independently with minimal guidance and close attention to detail
- Ability to offer some guidance to other team members
- Ability to analyze and troubleshoot problems and offer solutions
- Comprehensive understanding of application support
- Ability to gather, translate, and communicate business or clinical requirements into technical solutions for application implementation
- Bachelor’s degree in healthcare information technology or a related field preferred; equivalent relevant experience may be considered in lieu of a degree
- Capability for sedentary work, including sitting for extended periods and occasionally exerting up to 10 pounds of force
- Ability to work during core operational and collaboration hours aligned with the Eastern Time Zone (ET)
- Preferred: Active Epic certification in the assigned application/module (Epic Orders Transmittal and Bugsy)
Benefits
Comp & perks- Remote work arrangement
- Opportunities to expand skillset and mentor others
- Professional growth opportunities
- Up to 25% travel, including travel for go-live implementations