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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in promoting and selling aftermarket products and services within the Industrial, Water, and Wastewater sectors, with a strong focus on customer service and technical training. Proficient in systems troubleshooting, health checks, and maintaining customer relationships to drive sales and service excellence.
Highest-signal resume keywords
7+ Years Of Commercial Sales ExperienceStrong Knowledge Of Ozone And UV Disinfection TechnologiesProficiency In Microsoft Word, PowerPoint, Excel, And CRM PlatformsAbility To Conduct Technical Writing For Customer ReportsTreatment And Rotating Equipment Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems TroubleshootingHealth ChecksTechnical WritingTreatment Processes KnowledgeControl Schematics KnowledgePLC KnowledgeMonitoring Devices KnowledgeAeration Systems KnowledgeCustomer Service SkillsSales Forecasting
Soft Skills
Interpersonal SkillsPresentation SkillsRelationship BuildingCollaboration SkillsCustomer Inquiry Response
Tools & Technologies
CRM PlatformsMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Industrial WaterWastewater TreatmentAftermarket ProductsService ActivitiesField ServiceBusiness DevelopmentPreventative Maintenance AgreementsEnergy AuditsSystem OptimizationCustomer Site Needs
About the role
Key responsibilities & impact- Lead Treatment Aftermarket and Service activities within a defined territory
- Promote Xylem’s integrated aftermarket products and services to improve equipment reliability and reduce ownership costs
- Build relationships and identify aftermarket opportunities across the assigned region
- Maintain CRM sales opportunities, pipeline visibility, and order forecasting
- Execute system health checks and condition audits within the Treatment installed base
- Conduct ride-alongs and health checks with Treatment representatives
- Secure orders for retrofits, parts replacement, preventative maintenance agreements, energy audits, operator training, system optimization, and advanced process controls equipment
- Train sales representatives and service technicians on health checks and ongoing competencies
- Promote products and services, solicit orders, respond to customer inquiries, and follow up on quotes
- Collaborate with sales and service management teams on customer requests and complaints
- Maintain Treatment databases and develop communication plans for customer site needs
- Provide product installation assistance to contractors, customers, and OEMs
- Troubleshoot units and components of treatment systems
- Provide service information and hands-on training at customer locations
- Record, collect, and report service and technical repair problems
- Submit reports on territory operations, product acceptance, and competitive conditions
- Operate safely according to federal, state, corporate, and local guidelines, including required PPE
- Assist with product warranty determination
- Travel 30% to 50% and work in office, shop, warehouse, treatment plant, and contractor-site environments
Requirements
What you’ll need- B.A. Technical Degree or equivalent work experience within Industrial, Water, or Wastewater industries
- 7+ years of commercial sales, field service, business development, and/or related experience in the Industrial, Water, or Wastewater industries
- B.S. in Engineering or the Sciences is a plus but not required
- Superior customer service, interpersonal, and presentation skills
- Ability and willingness to travel overnight approximately 30% to 50% of the time
- Strong knowledge of ozone and UV disinfection technologies and their application in municipal and industrial water/wastewater treatment
- Knowledge of aeration systems used in activated sludge processes
- Treatment and/or rotating equipment knowledge and experience strongly preferred
- General knowledge of control schematics, PLCs, and monitoring devices
- Ability to conduct technical writing for customer reports
- Proficiency in Microsoft Word, PowerPoint, Excel, CRM platforms, and/or Microsoft Access
- Thorough understanding of systems troubleshooting and service practices
- Valid driver’s license with good driving history
- Detailed knowledge of treatment processes is a plus
- Must be able to provide or establish around-the-clock customer service as required
- Must be able to lift 50+ pounds
- Regularly able to stand, reach, bend, squat, push, pull, and move about the facility
- Able to walk or stand at least 6+ hours per day
- Moderate physical demand and exposure to shop and field elements
Benefits
Comp & perks- Paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
- Inclusion and belonging initiatives
- Equal Employment Opportunity and Affirmative Action workplace
- Reasonable accommodations for employees with disabilities