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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, effective communication in both French and English, and proficiency in customer relationship management tools. Possesses technical aptitude and experience in order processing, pricing proposals, and continuous improvement methodologies.
Highest-signal resume keywords
Customer Relationship Management (CRM)Configure Price Quote (CPQ)Enterprise Resource Planning (ERP)Microsoft Office ProficiencyOrder Entry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingPricing ProposalsBilling Issue ResolutionNegotiation SkillsProblem-Solving Skills
Soft Skills
Effective CommunicationTeamworkOrganizational SkillsInitiativeSelf-Confidence
Tools & Technologies
Salesforce.comSelect Configure Price Quote (SCPQ)Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Access
Industry Keywords
Continuous ImprovementLean PracticesValue Stream MappingWaste EliminationCustomer Support
Tech Stack
Tools & technologiesERPSFDC
About the role
Key responsibilities & impact- Processes product and/or service orders received from sales personnel or directly from customers.
- Maintains customer records by documenting sales contracts and other information.
- Provides pricing proposals, completes purchase orders, and verifies the price and quantity of each listed item.
- Distributes purchase orders to the respective departments.
- Coordinates with other departments regarding order status, shipping dates, pricing, product availability, and stockouts.
- Reviews and analyzes billing issues and complaints; conducts negotiations, resolves issues, documents them, and prepares reports.
- Finds solutions to billing issues and presents customers with appropriate settlement options.
- Negotiates and authorizes settlements within established limits and adjusts customer accounts.
- Provides pricing, availability, formal quotations, and other pre- and post-sales support functions.
- Provides backup coverage within a designated team and across other teams with similar functions.
- Complies with all policies and procedures.
- Participates in new initiatives as requested.
- Performs other duties and responsibilities as needed.
- Participates in Xylem Watermark volunteer activities.
Requirements
What you’ll need- Ability to communicate effectively, both verbally and in writing, in French and English.
- Bachelor’s degree or three or more years of relevant experience.
- Willingness and ability to provide superior customer support at all times.
- Experience with customer relationship management, Configure Price Quote (CPQ), and/or enterprise resource planning (ERP) software.
- Ability to work independently.
- Ability to work with a variety of employees and customers.
- Technical aptitude.
- Proficiency in Microsoft Office (MS Word, Excel, Outlook, and Access).
- Demonstrated basic problem-solving skills, along with a desire to take on responsibility.
- Excellent teamwork and organizational skills, with the ability to manage multiple tasks.
- Initiative and self-confidence, with the ability to set priorities and manage oneself to get things done with minimal supervision.
- Order entry experience preferred.
- Experience with Salesforce.com customer relationship management (CRM) tools and Select Configure Price Quote (SCPQ).
- Experience supporting engineering projects from quotation/proposal through order delivery and billing.
- Experience with continuous improvement, Lean practices, value stream mapping, and waste elimination.
Benefits
Comp & perks- Participation in Xylem Watermark volunteer activities.
- Hybrid work arrangement.