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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, proficient in ERP and CRM tools, with a focus on order execution and process improvement. Skilled in communication and collaboration within diverse teams to enhance customer experiences and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceERP Tools ProficiencySalesforce.com CRM ExperienceStrong Communication SkillsDetail Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ExecutionOrder ManagementQuotation ManagementData EntryTask Management
Soft Skills
Collaborative SkillsOrganizational SkillsProblem-Solving Skills
Tools & Technologies
Microsoft OfficeSalesforce.comERP Tools
Industry Keywords
Industrial EnvironmentConstruction EnvironmentMunicipal Environment
Tech Stack
Tools & technologiesERPSFDC
About the role
Key responsibilities & impact- Provide heavy commercial support through order execution and follow-up using quotation and ERP tools
- Communicate with internal and external customers and vendor contacts
- Perform daily, weekly, and monthly ERP review and maintenance
- Ensure ERP information, automated functions, order status, and sales status are accurate
- Identify, mitigate, and resolve potential problems and issues
- Provide basic item availability and pricing assistance
- Assist with bid management and communicate pre-bids and due dates to sales
- Submit rental, sale, field service, and work orders for invoicing
- Use CRM tools to enter and maintain customer and sales-team data
- Create customer service experiences for internal and external customers
- Maintain communication with the virtual team to ensure workflow and expectations are met
- Participate in special projects to improve processes, create best practices and training tools, and support Xylem initiatives
- Conduct related presentations or training sessions
Requirements
What you’ll need- 3-5 years of customer service experience
- 2-year degree or equivalent customer service experience
- Strong customer service skills
- Good collaborative and communication skills (written and verbal)
- Detail oriented with strong organizational and task management skills
- Ability to manage heavy volume of order transactions
- Ability to work with diverse workforce and customer base
- Proficient in Microsoft Office
- Experience with Salesforce.com CRM and/or ERP tools (preferred)
- Prior experience in industrial, construction or municipal environments (preferred)
- Ability to travel as required by the company
Benefits
Comp & perks- Hybrid work arrangement
- Professional development through special projects, training tools, presentations, and training sessions
- Standard 40-hour work week