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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in inside sales and customer service within the equipment rental industry, with a strong focus on relationship building, problem-solving, and effective communication. Proficient in managing sales processes and utilizing CRM systems to track opportunities and maintain customer records.
Highest-signal resume keywords
Inside Sales ExperienceCustomer Service SkillsSalesforce ProficiencyEquipment Rental KnowledgeCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Process ManagementQuote GenerationContract PreparationPipeline ManagementOrder Processing
Soft Skills
Customer-Focused Problem SolvingMultitasking AbilitiesOrganizational SkillsInterpersonal Skills
Tools & Technologies
SalesforceMicrosoft OfficeConstruction Network Platforms
Industry Keywords
Equipment RentalConstruction IndustryIndustrial RentalSales TrackingAccount Development
About the role
Key responsibilities & impact- Respond to inbound customer inquiries via phone, email, and digital channels
- Generate quotes and convert opportunities into confirmed rental contracts
- Pursue sales opportunities through outbound calls, bid tools, follow-ups, and account development
- Support strategic growth initiatives within assigned territories, industries, or business units
- Upsell and cross-sell specialty products, services, and value-added solutions
- Build and maintain relationships with new and existing customers
- Understand customer needs and recommend appropriate equipment rental solutions
- Maintain accurate customer records and activity in Salesforce
- Coordinate with branch operations, logistics, and field teams for equipment delivery and pickup
- Resolve order issues, billing discrepancies, and service concerns
- Partner with Outside Sales Representatives on accounts and project opportunities
- Prepare quotes, contracts, and documentation for large or complex deals
- Assist with pipeline management, reporting, and sales tracking
- Answer calls, emails, and web requests; qualify inbound leads
- Process Book & Bill opportunities and manage sales processes in Salesforce/Deal Manager
- Identify opportunities using construction network platforms
- Track opportunities and complete sales tasks and paperwork
- Support accounts receivable efforts for A and B customers
- Follow up on quotes and past rentals
- Quote equipment and products, confirm availability, and apply approved discounts and pricing
- Create, modify, or cancel rental contracts, orders, and reservations
- Match customer needs to fleet availability and recommend alternatives when inventory is limited
- Coordinate equipment rental add-ons including fuel, damage waiver, delivery, and accessories
- Support compliance, convert opportunities into orders, keep customers engaged, and remove friction from the sales process
Requirements
What you’ll need- 2–5 years of inside sales, customer service, or equipment rental industry experience
- Bachelor’s degree in Business, Sales, Marketing, or related field preferred, or equivalent experience
- Experience in construction, industrial, or specialty rental environment is a plus
- Proven ability to close and grow business
- Excellent communication skills via phone, email, and interpersonal interactions
- Customer-focused problem-solving abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- Proficiency in CRM systems, such as Salesforce, and Microsoft Office
- Strong organizational and detail-oriented skills
- Ability to comply with company policies, safety standards, and contract requirements
Benefits
Comp & perks- Paid Volunteer Program (Xylem Watermark)
- Employee Resource Groups (ERG)
- Inclusion and belonging initiatives
- Reasonable accommodations for employees with disabilities