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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management, customer support, and pricing strategies within a manufacturing environment. Proficient in technical understanding of parts and effective communication with diverse stakeholders.
Highest-signal resume keywords
Order ManagementCustomer SupportMechanical AbilitySAP ERPMicrosoft Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingParts Pricing KnowledgeUnderstanding Bills Of MaterialsTechnical DrawingsBasic Math Skills
Soft Skills
Strong Written CommunicationStrong Oral Communication
Tools & Technologies
SAP ERPMicrosoft WordMicrosoft Excel
Certifications & Qualifications
Bachelor's Degree In Mechanical Engineering
Industry Keywords
Manufacturing EnvironmentCustomer InquiriesSales SupportProposalsFast-Paced Environment
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process orders and provide sales-related support to internal and external customers
- Provide prompt and thorough responses to customer inquiries
- Coordinate order management from pricing and quoting through order entry, delivery, and invoicing
- Receive customer inquiries and verify or identify parts against original pump specifications
- Obtain current part costs and check pattern availability as appropriate
- Develop current sell prices based on established margin levels
- Maintain accurate records of costs and selling prices
- Prepare and send proposals to internal or external customers
- Receive and review customer orders for accuracy against proposals
- Coordinate with the Order Management team and order entry personnel to gather customer information and process orders
- Back up order entry personnel as needed
- Maintain virtual customer files with sales contracts and related information
- Provide price and availability information, formal quotations, and pre- and post-order support for Flygt AC products and services
- Perform additional duties based on organizational needs
Requirements
What you’ll need- Bachelor's in mechanical engineering degree, preferably in a technical field OR 2+ years of equivalent work experience in a customer support position, ideally within a manufacturing environment
- Strong written and oral communication skills
- Prior experience providing customer support and supporting projects
- Ability to understand bills of materials and technical drawings
- Mechanical ability and parts pricing knowledge
- Basic math skills
- Ability to engage with suppliers to obtain quotations and support parts and service proposals
- Ability to work in a fast-paced environment with a diverse workforce and customer base in a matrixed organization
- Basic knowledge of SAP ERP
- Proficient in Microsoft Office, especially Word and Excel
Benefits
Comp & perks- Paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
- Inclusion and belonging initiatives
- Equal Employment Opportunity and Affirmative Action workplace
- Reasonable accommodations for employees with disabilities