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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales acumen with the ability to effectively communicate and deliver proposals, ensuring customer satisfaction and retention. Proficient in utilizing CRM systems for accurate order processing and forecasting while maintaining relationships with clients.
Highest-signal resume keywords
Sales ExperienceCustomer SupportCRM ProficiencyTechnical Field ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesProposal CreationOrder ProcessingSales ForecastingClient Relationship Management
Soft Skills
Customer ServiceProblem ResolutionCollaboration
Tools & Technologies
Microsoft OfficeSAP ERPMicrosoft Dynamics CRM
Certifications & Qualifications
High School DiplomaBA/BS Preferred
Industry Keywords
Manufacturing EnvironmentCollaborative Selling ProcessComplex Products/Services
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Contact new and existing customers to sell new and recurring business
- Create and deliver proposals to customers
- Receive customer and internal orders, review them for accuracy, and submit them for processing
- Ensure customer satisfaction and retention through customer service and support
- Resolve customer concerns or issues
- Accurately record information in CRM for forecasting
- Stay current on company and customer technology
- Sell complex products/services and recommend appropriate solutions
- Maintain relationships with accounts through ongoing client contact and support
- Generate quotations and identify opportunities to increase sales volume
- Work with the outside sales team to achieve sales goals and revenue targets
- Recommend updates or changes to product and service offerings
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent
- 3+ years of experience in a technical field and/or customer support position, ideally within a manufacturing environment
- Sales experience required
- Strong verbal and written communication skills
- Working understanding of company products/services
- Experience with the collaborative selling process
- Effective use of sales techniques and developing familiarity with the industry
- Ability to identify and cultivate sales from new and/or existing customers
- Ability to complete sales with minimal supervision
- Fluency in Microsoft Office applications (Outlook, Word, Excel)
- Basic understanding of SAP ERP and Microsoft Dynamics CRM systems
- Travel requirement 5%
- BA/BS preferred
Benefits
Comp & perks- Medical plans
- Dental plans
- Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
- Inclusion and belonging initiatives
- Reasonable accommodations