FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting mechanical and electrical systems, managing customer interactions, and executing service operations efficiently. Capable of maintaining accurate documentation and ensuring compliance with safety standards while collaborating effectively with team members and customers.
Highest-signal resume keywords
Troubleshooting Mechanical SystemsCustomer Relationship Management (CRM)Microsoft Office ProficiencyField Service KnowledgeContract Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Electrical SystemsBasic Circuit TestingOrder ProcessingEquipment Rental ManagementBilling and InvoicingService Order DocumentationSafety Credential VerificationProject Time Entry ManagementLight Construction ExperienceBasic Math Skills
Soft Skills
Strong Communication SkillsOrganizational SkillsCollaboration Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointERP SystemsMicrosoft Field ServiceMicrosoft CRM
Industry Keywords
Service OperationsCustomer ContractsAdministrative IssuesSafety StandardsDelegation of Authority
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Perform standard and non-routine mechanical and electrical service duties
- Troubleshoot and repair equipment by phone, in the shop, and at field locations
- Support shop maintenance, sales, and branch operations
- Resolve customer contracts, billing, invoicing, and administrative issues
- Manage inbound phone calls, online inquiries, and customer walk-ins
- Generate rental quotes and place orders by phone, in person, or by email
- Answer product questions and refer customers to service or sales personnel when appropriate
- Enter orders and arrange deliveries according to customer agreements
- Support contract renewals, maintenance, changes, and purchase order updates
- Review contract auto-renewals and support contract additions
- Complete equipment rental processes and schedule product pickups
- Prepare customer sign-off paperwork
- Complete work orders and pull parts for repairs
- Help branch staff compile metrics and ensure prompt completion of customer requests
- Maintain time entries and billing for projects and service engagements
- Obtain and update customer payment information
- Ensure service operations and part numbers are included on service orders
- Verify technicians’ safety credentials and training
- Document tasks within established process flows
- Maintain a safe working environment and address internal and external customer needs
- Collaborate with customers, branch staff, service technicians, managers, and other disciplines
- Carry out responsibilities within Xylem’s Delegation of Authority policy
Requirements
What you’ll need- High school diploma or equivalent and at least 2 years of applicable work experience, or a bachelor’s degree with demonstrated capability in comparable work
- Light construction experience preferred
- Computer proficiency, including Microsoft Office, and basic math skills
- Ability to troubleshoot logical processes and basic understanding of circuit testing
- Strong communication, organization, and collaboration skills
- Ability to understand concepts and general business practices
- Proficiency with Outlook, Word, Excel, and PowerPoint
- Familiarity with ERP systems and typical IT business tools
- Basic understanding of Field Service and CRM applications, such as Microsoft Field Service or Microsoft CRM
- Ability to execute tasks with moderate autonomy; limited guidance is expected for complex tasks
- Verify that on-site technicians have current safety credentials and training
Benefits
Comp & perks- Paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
- Inclusion and belonging initiatives
- Equal Employment Opportunity and Affirmative Action workplace
- Reasonable accommodations for employees with disabilities