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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT enterprise systems, ensuring compliance with IT general controls, and providing exceptional end-user support. Proficient in cloud platform administration, network management, and enterprise application administration.
Highest-signal resume keywords
Cloud Environment ExperienceMicrosoft Enterprise TechnologiesNetwork Communication ProtocolsIT General Controls and AuditingIT Support in Corporate Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Application AdministrationCloud Platform AdministrationData Backup MonitoringCommand-Line Tools and ScriptingIT System SegregationEnterprise Computer Hardware SupportNetwork MonitoringAccess ManagementIT Environment Access RequestsIT General Control Requirements
Soft Skills
Problem-SolvingOrganizational SkillsCommunication SkillsCustomer Service OrientationTeam Collaboration
Tools & Technologies
MS Office ApplicationsPrivate Cloud ApplicationsOn-Premise NetworksSecure Data Flow ManagementOperating Systems
Industry Keywords
IT SupportEnd User ExperienceField AuditsTechnology-Based ThreatsProject Management
Tech Stack
Tools & technologiesCloudDNSTCP/IP
About the role
Key responsibilities & impact- Ensure timely resolution to end user issues
- Ensure IT general control requirements are followed
- Ensure the health of IT enterprise computer systems to deliver availability goals
- Ensure work meets business needs
- Ensure that staff can successfully access IT enterprise computer systems
- Ensure positive end user experience
- Perform enterprise system updates with patches and/or code promotions
- Perform enterprise application administration
- Perform cloud platform administration
- Perform data backup monitoring
- Address IT environment access requests
- Address enterprise computer administration tasks
- Support YCA’s compliance with required field audits
- Manage on-premise or cloud-based networks, including secure data flow, access management, and network monitoring
- Administer private cloud applications and infrastructure
- Plan, organize, and manage project tasks and resources
- Generate and deliver internal and external reports
- Identify, evaluate, and control technology-based threats
- Manage hardware or software systems
- Support end users with PC operations, programs, access, systems, operating systems, and basic platforms
Requirements
What you’ll need- Experience with cloud environments
- Experience with Microsoft Enterprise technologies
- Experience with enterprise computer hardware
- Working experience with network communication protocols (http, ftp, sftp, ssl, udp, tcp/ip, DNS)
- Experience with IT system segregation
- Experience with IT general controls and auditing
- Experience with command-line tools and scripting
- 3+ years IT support in a corporate environment
- Proficient in MS Office applications
- 5+ years IT enterprise hardware support
Benefits
Comp & perks- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Generous Wellness reimbursement program
- Tobacco cessation reward program
- Private concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Casual dress
- Vacation, sick-time and personal floating holidays
- Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
- Inclusive and passionate culture