Director of Student Services

Year Up United

. Set the vision and cross-site strategy for the student services function across the market .

Posted 9/16/2026full-timeDallas • United StatesLead💰 $103,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student services leadership, data analysis for decision-making, and relationship management with community organizations. Proven ability to coach and develop staff while fostering a commitment to diversity, equity, and inclusion.

Highest-signal resume keywords

Master Of Social Work DegreeLeadership In Student ServicesData Analysis And ReportingCoaching And Staff DevelopmentCommunity Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InterpretationProgram ManagementTraining DevelopmentGrant ReportingSocial Work Support

Soft Skills

Effective CommunicationInfluential LeadershipStrategic ThinkingFacilitation SkillsResults Orientation

Industry Keywords

Opportunity YouthDiversity, Equity, And InclusionStudent Support SystemsCommunity-Based OrganizationsSocial Service Agencies

About the role

Key responsibilities & impact

Set the vision and cross-site strategy for the student services function across the market
Collect, synthesize, interpret, and report student services data trends and themes
Coach site-based Student Services staff and lead through influence
Develop and deliver training to ensure compliance with National Standards
Assist Site Directors with staff evaluations and support professional development
Support local sites and Site Directors with training and onboarding Student Services staff
Provide consultative support in meetings with Site leaders
Support staff working with students requiring social work support
Review student and intern data to identify trends and develop response plans
Cultivate and maintain donor and volunteer relationships for Student Services activities
Prepare grant reports and collaborate with the Development team
Build and manage relationships with community-based organizations and social service agencies
Recommend partnership improvements to program and regional leadership teams
Participate regularly in learning community programming and facilitation
Participate in staff meetings and trainings and complete required learning community tasks
Develop supportive relationships with students and provide tertiary-level support
Serve as a mentor, group facilitator, advocate, and subject matter expert for student services

Requirements

What you’ll need

Minimum of 6 years of work experience
Preferably experience working with Opportunity Youth in leadership or program management roles
Ability to lead through influence and coach and develop others
Proven ability to think strategically and use data to inform decision making
Master of Social Work degree from an accredited program is preferred
Business acumen and ability to consult on building student support systems and structures
Existing network of contacts within, and extensive knowledge of, local social services resources
Effective communication skills and ability to connect with people from varied lived experiences
Proven leadership behaviors, staff development, results orientation, and mission-driven approach
Experience thriving in a fast-paced, high-growth, team-oriented environment
Experience and comfort with facilitation and instruction in group environments
Commitment to company core values
Passion for working with young adults and commitment to Year Up United’s mission
Understanding of the Opportunity Divide and its drivers
Commitment to diversity, equity, and inclusion
Candidates must live and work in a state or approved proximate state where Year Up United operates
Thoughtful cover letter and resume required

Benefits

Comp & perks

Comprehensive healthcare options and dental coverage
401(k) match for eligible participants
Three weeks paid vacation in first year of employment
Four weeks paid vacation after initial year
Salaried exempt role