Bilingual Customer Success – Inbound Retention Specialist

Yelp

. Strengthen Yelp’s revenue retention through exceptional and timely customer support .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Yelp's advertising solutions while providing exceptional customer support to enhance revenue retention. Proficient in managing client relationships and adapting product recommendations to meet diverse client needs.

Highest-signal resume keywords

Bachelor's DegreeFluency In Mandarin And EnglishAccount Management ExperienceStrong Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer SupportTime ManagementOrganizational SkillsConsulting SkillsSolutions-Oriented Approach

Tools & Technologies

Information SystemsHigh-Speed Internet Connection

Industry Keywords

Advertising SolutionsRevenue RetentionClient-Facing ExperienceSmall Business UnderstandingAdvertising Performance Metrics

About the role

Key responsibilities & impact

Strengthen Yelp’s revenue retention through exceptional and timely customer support
Consult and educate Yelp advertisers through a high volume of inbound calls and emails
Demonstrate the value of Yelp by highlighting investment returns through advertising performance metrics
Become an expert in Yelp’s advertising solutions
Adapt product recommendations to client needs
Ask probing questions and handle objections
Communicate effectively with clients and internal Yelp employees
Remain organized and efficient in a fast-paced environment
Consistently achieve or exceed monthly goals
Support English- and Mandarin-speaking customers

Requirements

What you’ll need

Bachelor's Degree or 3+ years of relevant client-facing experience
Written and verbal fluency in Mandarin and English
Experience in account management, sales, advertising, or small business (preferred)
Technical proficiency with computers and information systems
Strong verbal and written communication skills
Problem-solving and troubleshooting ability
Love for local businesses and understanding of their importance in local economies
Excellent time management and organizational skills
Ability to track and complete numerous details
Ability to handle tough conversations with business owners professionally and in a solutions-oriented manner
Ability to balance consulting and supporting as needed
Willingness to receive and implement feedback
Ability to embrace a fast-paced and always-changing environment
Access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots cannot be used
Candidate must reside in the United States, excluding the Bay Area

Benefits

Comp & perks

Medical, vision, and dental effective the first day
Mental health support and services via Modern Health
15 days PTO, increasing with 2+ years of tenure
12 paid holidays
One floating holiday
7 paid wellness days
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Work from home reimbursement
Performance-based incentives