Yelp

Marketing Operations

• Lead and develop a Marketing Operations team responsible for campaign enablement, marketing automation, QA, deliverability, troubleshooting, MarTech operations, workflow improvement, and selected marketing web operations
• Manage planning, prioritization, and execution over a three-month-plus horizon
• Tie campaign and operational backlog to business priorities, lifecycle goals, stakeholder needs, and measurable outcomes
• Oversee end-to-end campaign operations from intake and scoping through sprint planning, requirements gathering, timeline management, QA, launch coordination, post-launch issue resolution, and performance feedback
• Partner with Marketing Technology, Product, Engineering, Analytics, Lifecycle Marketing, Creative, and Campaign Operations teams
• Maintain scalable, reliable, and AI-enabled MarTech infrastructure
• Own platform health, deliverability, and issue-resolution processes
• Lead root cause analysis and coordinate resolution of platform, campaign, data, deliverability, and tracking issues
• Coordinate landing page updates, CMS workflows, deployment readiness, tagging and tracking, accessibility, performance monitoring, launch QA, and troubleshooting
• Drive continuous improvement through AI, automation, experimentation, and scalable workflows
• Identify opportunities to reduce manual work, improve campaign quality, strengthen analytics, and increase team productivity while maintaining accuracy, compliance, and operational control

Manager, Marketing Operations

• Lead and develop a Marketing Operations team responsible for campaign enablement, marketing automation, QA, deliverability, troubleshooting, MarTech operations, workflow improvement, and select marketing web operations work
• Manage planning, prioritization, and execution across a three-month-plus horizon, tying campaign and operational backlog to business priorities, lifecycle goals, stakeholder needs, and measurable outcomes
• Oversee end-to-end campaign operations, including intake, scoping, sprint planning, requirements gathering, timeline management, QA readiness, launch coordination, post-launch issue resolution, and performance feedback loops
• Partner with Marketing Technology, Product, Engineering, Analytics, Lifecycle Marketing, Creative, and Campaign Operations to maintain scalable, reliable, and AI-enabled MarTech infrastructure
• Support requirements for automation, personalization, audience segmentation, data flows, integrations, reporting, and operational workflows
• Own platform health, deliverability, and issue resolution processes; monitor marketing platforms, privacy policies, device operating systems, AI-driven filtering, and industry best practices
• Lead root cause analysis and coordinate rapid resolution of platform, campaign, data, deliverability, or tracking issues
• Coordinate marketing web operations, including landing page updates, CMS workflows, deployment readiness, tagging and tracking, accessibility, performance monitoring, launch QA, and troubleshooting
• Drive continuous improvement through AI, automation, experimentation, and scalable workflows to reduce manual work, improve campaign quality, strengthen analytics, and increase productivity while maintaining accuracy, compliance, and operational control

Customer Support

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate customers to provide value, resolve business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and tailor product recommendations to client needs
• Ask probing questions, troubleshoot, research, and find solutions
• Help restaurant owners use Yelp Restaurant tools to market their restaurants, manage front-of-house operations, and drive diners
• Collaborate with team members while listening to and reassuring clients
• Contribute to Yelp Restaurants' fast-paced, high-growth environment and company strategy

Retention Restaurant Support Specialist, SaaS Sales

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate customers to provide value, resolve business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations to client needs
• Ask probing questions, troubleshoot, research issues, and find solutions
• Help restaurant owners use Yelp Restaurant tools to market their restaurants, manage front-of-house operations, and drive diners
• Collaborate with team members while listening to and reassuring clients
• Contribute to customer and company growth in a fast-paced, high-growth environment

Customer Success Manager

• Build and maintain customer relationships through monthly contact and regular check-ins
• Provide customers with training on RepairPal’s platform
• Drive customer retention and new business growth by staying well-versed in program offerings
• Support and coach shops to handle their own calls and customers, helping them become proactive, successful users and ambassadors of RepairPal
• Handle escalations and work to prevent cancellations
• Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails
• Remain organized and efficient in a fast-paced environment

• Build and maintain customer relationships through monthly contact and regular check-ins
• Provide customers with training on RepairPal’s platform
• Drive customer retention and new business growth through knowledge of program offerings
• Support and coach shops to handle their own calls and customers
• Help shops become proactive, successful users and ambassadors of RepairPal
• Handle escalations and work to prevent cancellations
• Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails
• Remain organized and efficient in a fast-paced environment

Machine Learning Engineer

• Conduct end-to-end analyses using SQL or Python, statistical modeling, hypothesis development, and presentation of business ideas
• Mentor and guide junior engineers
• Work with large and complex textual and visual datasets
• Support development and deployment of machine learning models for offline batch data products and online real-time services
• Develop text and visual understanding systems and fine-tune transformer models to derive embeddings for multiple input types
• Productionize and automate model pipelines within Python services
• Drive adoption of best practices in ML development and operations
• Mentor newer engineers in ML development and operations practices

Senior Machine Learning Engineer – Content and Contributor Intelligence

Inside Sales

• Educate, strategize, and discuss Yelp advertising programs through high-volume outbound calls to business owners
• Work in a 100% phone-based, fast-paced sales environment
• Work designated local-time schedules: 7:30 a.m.–4:30 p.m., 8:30 a.m.–5:30 p.m., or 9:30 a.m.–6:30 p.m.
• Own and manage a CRM pipeline of small-business clients using Salesforce
• Sell advertising to small local businesses from a home workspace
• Become an expert in Yelp advertising solutions and provide tailored product recommendations
• Ask probing questions and overcome customer objections and rejection
• Use quick-close techniques to exceed individual goals
• Navigate the qualification-to-close process while supporting customer satisfaction and upsell opportunities
• Achieve and exceed monthly quotas
• Track and manage daily goals and performance metrics

Inside Sales Representative, Eastern Region

• Educate, strategize, and sell Yelp advertising programs through high-volume outbound sales calls
• Work 100% by phone with local businesses
• Reach and engage as many businesses as possible
• Own and manage a CRM pipeline of clients including dentists, florists, and restaurant owners
• Recommend Yelp advertising solutions based on client needs
• Ask probing questions and overcome customer objections and rejection
• Achieve and exceed monthly sales goals and daily metrics
• Manage time and complete daily sales goals
• Sell advertising to small local businesses across the US and Canada
• Collaborate with a virtual team across multiple states

Inside Sales Representative

• Educate, strategize, and discuss Yelp advertising programs through high-volume outbound calls
• Work 100% by phone in a fast-paced environment
• Work scheduled Monday through Friday shifts in local time
• Own and manage a Salesforce CRM pipeline of small-business clients
• Recommend Yelp advertising products based on client needs
• Ask probing questions, overcome objections and rejection, and use quick-close techniques
• Navigate qualification-to-close sales processes and identify upsell opportunities
• Achieve and exceed monthly quotas
• Track daily goals and metrics

Inside Sales Representative – Eastern Region

• Educate, strategize, and sell Yelp advertising programs through high-volume outbound sales calls
• Reach and engage local businesses across the US and Canada
• Work scheduled shifts in local time: 7:30 a.m.–4:30 p.m., 8:30 a.m.–5:30 p.m., or 9:30 a.m.–6:30 p.m., as determined by the manager
• Own and manage a client pipeline in Salesforce
• Sell advertising to small local businesses from a home workspace
• Become an expert in Yelp advertising solutions and tailor product recommendations to client needs
• Ask probing questions and overcome customer objections and rejection
• Achieve and exceed monthly sales goals
• Manage time and daily sales activity effectively
• Collaborate with a virtual team across multiple states

Inside Sales Representative – Central Region

Operations

• Assess the data quality of incoming data sources to determine viability and reliability
• Onboard new data sources by running reports to ensure a data match
• Train internal stakeholders on business listing standards and best practices
• Develop data quality reporting standards and report quantitative and qualitative results
• Drive cross-functional projects and initiatives across engineering, product management, business development, and other internal teams
• Manage stakeholder relationships and participate in regular data quality discussions
• Surface data quality issues and drive solutions with technical stakeholders
• Execute internal quality assessment exercises to identify poor-quality data and calibration needs
• Identify and drive data improvement projects from start to finish
• Ensure deadlines are met across all workstreams
• Maintain and update process documentation, policy references, and training materials
• Handle urgent escalations and lead decision-making to resolve issues
• Coordinate with an overseas team and distributed stakeholders

User Operations Associate, Data Quality

• Assess the data quality of incoming data sources to determine viability and reliability
• Onboard new data sources by running reports to ensure a data match
• Train internal stakeholders on business listing standards and best practices
• Develop data quality reporting standards
• Report quantitative and qualitative results concisely and informatively
• Drive cross-functional projects and initiatives across engineering, product management, and business development
• Manage stakeholder relationships and participate in regular data quality discussions
• Surface data quality issues and drive solutions with technical stakeholders
• Execute internal quality assessment exercises to identify poor-quality data and calibration needs
• Identify and drive data improvement projects from start to finish
• Maintain deadlines across workstreams
• Maintain and update process documentation, policy references, and training materials
• Handle urgent escalations and lead decision-making to resolve issues
• Coordinate with an overseas team to manage day-to-day quality operations

• Deliver exceptional email-based support to Yelp users and business owners
• Meet quality and productivity goals while maintaining accuracy and attention to detail
• Investigate challenging issues, advocate for users, and find thoughtful solutions
• Build expertise in Yelp’s products, policies, and processes
• Identify opportunities to improve customer experience and team workflows
• Take ownership of work and consistently go above and beyond

User Operations Associate, Support

• Deliver exceptional email-based support to Yelp users and business owners
• Meet quality and productivity goals while maintaining accuracy and attention to detail
• Investigate challenging issues, advocate for users, and find thoughtful solutions
• Build expertise in Yelp’s products, policies, and processes
• Identify opportunities to improve customer experience and team processes
• Take ownership of work and seek opportunities to exceed expectations
• Support users with account access, business page claiming, and other questions