Customer Success Manager

Yelp

. Build and maintain customer relationships through monthly contact and regular check-ins .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $62,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management and communication skills, with a focus on training and supporting users of RepairPal’s platform. Proficient in problem-solving and time management within the automotive industry.

Highest-signal resume keywords

Customer Relationship ManagementSalesforce CRM ExperienceAutomotive Industry ExperienceVerbal And Written Communication SkillsProblem Solving And Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Proficiency With ComputersInformation Systems KnowledgeTime ManagementOrganizational SkillsCustomer Retention Strategies

Soft Skills

Professional CommunicationSolutions-Oriented ApproachCoaching And Support Skills

Certifications & Qualifications

GED/HS DiplomaBachelor's Degree

Industry Keywords

Automotive TechnologyRepairPalCustomer-Facing ExperienceInbound CallsEscalation Management

About the role

Key responsibilities & impact

Build and maintain customer relationships through monthly contact and regular check-ins
Provide customers with training on RepairPal’s platform
Drive customer retention and new business growth by staying well-versed in program offerings
Support and coach shops to handle their own calls and customers, helping them become proactive, successful users and ambassadors of RepairPal
Handle escalations and work to prevent cancellations
Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails
Remain organized and efficient in a fast-paced environment

Requirements

What you’ll need

GED/HS Diploma and 2+ years of customer-facing experience OR a Bachelor’s Degree
Technical proficiency with computers and information systems
Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
Strong verbal and written communication skills
Problem solving and troubleshooting skills
Excellent time management and organizational skills, with the ability to track and complete numerous tasks simultaneously
Automotive industry experience in a shop, dealership, or with an automotive technology company is ideally preferred
Experience using Salesforce CRM is ideally preferred

Benefits

Comp & perks

Full medical, vision, and dental effective the first day
15 days PTO, increasing with 2+ years of tenure
12 paid holidays
One floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan