Enterprise Restaurant Success Manager – AI SaaS Sales

Yelp

. Own the full customer lifecycle for a portfolio of multi-location restaurant groups with 75+ units using Yelp Host and Yelp Guest Manager .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing multi-location restaurant accounts and leading complex software implementations, ensuring customer success through effective project management and collaboration with cross-functional teams.

Highest-signal resume keywords

Enterprise Customer SuccessProject ManagementMulti-Location Account ManagementSaaS ImplementationRestaurant Technology Ecosystem

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSoftware ImplementationCustomer Lifecycle ManagementROI PresentationNegotiation

Soft Skills

CollaborationCommunicationTechnical Curiosity

Tools & Technologies

Yelp HostYelp Guest ManagerSalesforceAsanaJira

Certifications & Qualifications

PMP

Industry Keywords

Restaurant AccountsHospitalityPOS SystemsAI/Voice PlatformsEnterprise Accounts

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the full customer lifecycle for a portfolio of multi-location restaurant groups with 75+ units using Yelp Host and Yelp Guest Manager
Lead end-to-end implementations including scoping, kickoff, configuration, testing, staff training, and go-live
Build and manage project plans with milestones, owners, dependencies, and timelines
Design and run phased rollouts from pilot locations to full deployment
Manage multiple implementations simultaneously while keeping projects on time and on scope
Partner with Enterprise Account Executives on sales-to-success handoffs
Navigate client structures including corporate leadership, franchisees, general managers, IT teams, and POS integrators
Drive location-level adoption and demonstrate measurable ROI in executive business reviews
Own renewals and grow accounts through new locations, additional brands, and cross-selling Yelp Host and Yelp Guest Manager
Represent the customer while partnering with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap
Travel for kickoffs, go-lives, onsite business reviews, and industry events, up to 50%

Requirements

What you’ll need

4-6+ years experience in enterprise customer success, account management, or implementation roles at a SaaS company
Substantial experience managing multi-location (75+ unit) or enterprise restaurant/hospitality accounts
Strong project management skills and proven experience leading complex, multi-stakeholder software implementations from kickoff to go-live
PMP or similar certification is a plus
Proficiency with project management tools such as Asana, Smartsheet, Monday.com, Jira, or similar, and Salesforce
Deep familiarity with the restaurant technology ecosystem
Experience with POS, reservations, phone systems, or AI/voice platforms strongly preferred
Technical curiosity and ability to configure software, troubleshoot integrations, and explain AI-powered tools to non-technical operators
Track record of owning retention and expansion revenue, presenting ROI, and negotiating renewals with executive stakeholders
Strong collaboration skills with Sales, Product, and Engineering
Residence within 50 miles of a major airport
Access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots cannot be used

Benefits

Comp & perks

Full medical, vision, and dental coverage effective the first day
Mental health support and services via Modern Health
15 days PTO, increasing with 2+ years of tenure
7 paid wellness days
12 paid holidays plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Professional development reimbursement
Work from home reimbursement