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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and account management, with a strong focus on communication and problem-solving skills. Proficient in utilizing advertising performance metrics to enhance client relationships and drive revenue retention.
Highest-signal resume keywords
Customer SupportAccount ManagementAdvertising SolutionsCommunication SkillsProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advertising Performance MetricsClient ConsultationConflict ResolutionData AnalysisProposals Drafting
Soft Skills
Time ManagementOrganizational SkillsListening SkillsSolutions-Oriented ApproachAdaptability
Tools & Technologies
ChatbenchInformation Systems
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Revenue RetentionLocal BusinessesSmall BusinessSalesFast-Paced Environment
About the role
Key responsibilities & impact- Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
- Remain logged into an inbound phone queue for the majority of the day, consulting and educating current Yelp advertisers
- Highlight clients’ investment returns through advertising performance metrics
- Handle escalated clients using listening and conflict resolution skills
- Become an expert in Yelp’s advertising solutions and adapt product recommendations to client needs
- Ask probing questions and handle objections
- Communicate effectively with clients and Yelp employees
- Remain organized and efficient in a fast-paced environment
- Consistently achieve or exceed monthly goals
- Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections
Requirements
What you’ll need- Bachelor's Degree or 3+ years of relevant client facing experience
- Technically proficient with computers and information systems
- Strong communication skills (verbal and written)
- Problem solving and troubleshooting skills
- Experience in account management, sales, advertising, or small business (preferred)
- Love for local businesses and understanding of their importance in local economies
- Excellent time management and organizational skills with the ability to track and complete numerous details
- Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
- Ability to balance consulting and supporting as needed
- Willingness to receive and implement feedback
- Ability to embrace a fast paced and always-changing environment
- Access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots cannot be used
Benefits
Comp & perks- Effective your first day: Medical, vision, and dental
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 12 paid holidays
- One floating holiday
- 7 paid wellness days
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Work from home reimbursement