Inbound Retention Specialist – Sales

Yelp

. Strengthen Yelp's revenue retention through exceptional and timely customer support .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and account management, with a strong focus on enhancing revenue retention through effective communication and problem-solving. Proficient in utilizing advertising solutions and performance metrics to meet client needs and achieve sales goals.

Highest-signal resume keywords

Customer SupportAccount ManagementAdvertising SolutionsCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAd Performance MetricsProposal DraftingConflict ResolutionTechnical Proficiency

Soft Skills

Time ManagementOrganizational SkillsListening SkillsAdaptabilitySolutions-Oriented Approach

Tools & Technologies

Chatbench

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client-Facing ExperienceSalesLocal BusinessesSmall Business

About the role

Key responsibilities & impact

Strengthen Yelp's revenue retention through exceptional and timely customer support
Remain logged into an inbound phone queue for most of the day
Consult and educate current Yelp advertisers
Highlight advertisers' investment returns using ad performance metrics
Handle escalated clients using listening and conflict-resolution skills
Become an expert in Yelp's advertising solutions
Adapt product recommendations to client needs
Ask probing questions and handle objections
Communicate effectively with clients and Yelp employees
Stay organized and efficient in a fast-paced environment
Consistently achieve or exceed monthly goals
Use Chatbench to research, draft proposals, analyze data, and overcome objections

Requirements

What you’ll need

Bachelor's Degree or 3+ years of relevant client-facing experience
Technically proficient with computers and information systems
Strong verbal and written communication skills
Problem-solving and troubleshooting ability
Experience in account management, sales, advertising, or small business preferred
Love for local businesses and understanding of their importance in local economies
Excellent time management and organizational skills
Ability to handle tough conversations with business owners professionally and in a solutions-oriented manner
Ability to balance consulting and supporting as needed
Willingness to receive and implement feedback
Ability to embrace a fast-paced and constantly changing environment
Access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots cannot be used
Candidate must reside in the Eastern region of the United States, including the Eastern or Central Time Zones

Benefits

Comp & perks

Medical, vision, and dental effective the first day
Mental health support and services via Modern Health
15 days PTO, increasing with 2+ years of tenure
12 paid holidays
One floating holiday
7 paid wellness days
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Work from home reimbursement
Performance-based incentives