Retention Restaurant Support Specialist, SaaS Sales

Yelp

. Provide exceptional and timely inbound customer support via phone and email .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional customer support and consultation, particularly in the Yelp Restaurant SaaS product suite. Capable of effectively communicating with clients, resolving business needs, and contributing to a fast-paced, high-growth environment.

Highest-signal resume keywords

Customer CommunicationClient RetentionSaaS ExperienceProblem SolvingAdaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportConsultationTroubleshootingResearchProduct Recommendations

Soft Skills

Positive AttitudeCoachableSupportiveProfessionalism

Tools & Technologies

Yelp Restaurant Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Inbound Customer SupportClient Facing ExperienceSalesCustomer SuccessFront-of-House Operations

About the role

Key responsibilities & impact

Provide exceptional and timely inbound customer support via phone and email
Consult and educate customers to provide value, resolve business needs, and retain their business
Become an expert in the Yelp Restaurant SaaS product suite and tailor product recommendations to client needs
Ask probing questions, troubleshoot, research, and find solutions
Help restaurant owners use Yelp Restaurant tools to market their restaurants, manage front-of-house operations, and drive diners
Collaborate with team members while listening to and reassuring clients
Contribute to Yelp Restaurants' fast-paced, high-growth environment and company strategy

Requirements

What you’ll need

Bachelor's Degree or 3+ years of relevant client facing experience
Excellent customer communication via phone, email, or live chat
Ability to handle challenging conversations and add value to business owners professionally
Adaptable, positive, supportive, coachable, and willing to learn and grow
Available to work weekends and holidays between 6:00 AM and 8:00 PM PST
Experience in SaaS, sales, client retention, support, or customer success preferred
Access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots are not permitted

Benefits

Comp & perks

Full medical, vision, and dental coverage effective the first day
Mental health support and services via Modern Health
15 days PTO, increasing with 2+ years of tenure
7 paid wellness days
12 paid holidays plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Professional development reimbursement
Work from home reimbursement