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Yelp

Retention Restaurant Support Specialist, SaaS Sales

Yelp

. Provide exceptional and timely inbound customer support via phone and email .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,000 - $82,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer support and solutions in a fast-paced environment, with a strong focus on client retention and SaaS product knowledge. Capable of effectively communicating and collaborating with clients and team members to drive business success.

Highest-signal resume keywords
Customer SupportSaaS Product KnowledgeClient RetentionExcellent CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SaaS ExperienceClient Facing ExperienceTroubleshootingResearch SkillsBusiness Needs Analysis
Soft Skills
AdaptabilityCoachabilitySolutions-Oriented ApproachCollaborationListening Skills
Tools & Technologies
Yelp Restaurant ToolsHigh-Speed Internet Connection
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer SuccessInbound SupportFront-of-House OperationsHigh-Growth EnvironmentChallenging Conversations

About the role

Key responsibilities & impact
  • Provide exceptional and timely inbound customer support via phone and email
  • Consult and educate customers to provide value, resolve business needs, and retain their business
  • Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations to client needs
  • Ask probing questions, troubleshoot, research issues, and find solutions
  • Help restaurant owners use Yelp Restaurant tools to market their restaurants, manage front-of-house operations, and drive diners
  • Collaborate with team members while listening to and reassuring clients
  • Contribute to customer and company growth in a fast-paced, high-growth environment

Requirements

What you’ll need
  • Bachelor's Degree or 3+ years of relevant client facing experience
  • Excellent customer communication via phone, email, and live chat
  • Ability to handle challenging conversations and add value to business owners professionally and in a solutions-oriented manner
  • Adaptability, coachability, and willingness to learn and grow in a fast-paced, high-growth environment
  • Availability to work weekends and holidays between 6:00 AM and 8:00 PM Pacific Standard Time
  • Experience in SaaS, sales, client retention, support, or customer success is preferred
  • Access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots cannot be used
  • Must be able to work an 8-hour shift totaling 40 hours per week

Benefits

Comp & perks
  • Full medical, vision, and dental coverage effective the first day
  • Mental health support and services via Modern Health
  • 15 days PTO, increasing with 2+ years of tenure
  • 7 paid wellness days
  • 12 paid holidays plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Professional development reimbursement
  • Work from home reimbursement