User Operations Associate, Support

Yelp

. Deliver exceptional email-based support to Yelp users and business owners .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional email-based support while maintaining high standards of quality and productivity. Possesses strong written communication skills and a commitment to continuous improvement in customer service.

Highest-signal resume keywords

Bachelor's Degree PreferredEmail-Based SupportExcellent Written Communication SkillsAttention to DetailCustomer Service Enthusiasm

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivationPersonal AccountabilityCollaborationOpenness to FeedbackDependability

Industry Keywords

Yelp ProductsCustomer ExperienceAccount AccessBusiness Page ClaimingGoal-Driven Environment

About the role

Key responsibilities & impact

Deliver exceptional email-based support to Yelp users and business owners
Meet quality and productivity goals while maintaining accuracy and attention to detail
Investigate challenging issues, advocate for users, and find thoughtful solutions
Build expertise in Yelp’s products, policies, and processes
Identify opportunities to improve customer experience and team processes
Take ownership of work and seek opportunities to exceed expectations
Support users with account access, business page claiming, and other questions

Requirements

What you’ll need

Bachelor’s degree preferred
At least one year of work experience
Enthusiasm for Yelp’s mission and passion for exceptional customer service
Excellent written communication skills
Exceptional attention to detail
Strong self-motivation, personal accountability, and ownership
Ability to be a positive, dependable, and collaborative teammate
Openness to feedback and desire to continuously learn and improve
Comfort working in a goal-driven environment where quality and productivity matter
Track record of maintaining high standards and exceeding expectations
Availability during department core hours of 10 a.m. to 3 p.m. Pacific Time
Must be based in the United States

Benefits

Comp & perks

Full medical, vision, and dental effective the first day
15 days PTO, increasing with 2+ years of tenure
12 paid holidays
One floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Potential bonus
Full-time remote work arrangement
40 hours per week