User Operations Associate, Support

Yelp

. Deliver exceptional email-based support to Yelp users and business owners .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional email-based support while maintaining high standards of quality and productivity. Possesses strong written communication skills and a commitment to continuous improvement in customer service.

Highest-signal resume keywords

Email-Based SupportCustomer ServiceAttention To DetailWritten Communication SkillsSelf-Motivation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Personal AccountabilityCollaborationOpenness To FeedbackDependabilityEnthusiasm

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Yelp ProductsCustomer ExperienceGoal-Driven EnvironmentQuality StandardsProductivity Goals

About the role

Key responsibilities & impact

Deliver exceptional email-based support to Yelp users and business owners
Meet quality and productivity goals while maintaining accuracy and attention to detail
Investigate challenging issues, advocate for users, and find thoughtful solutions
Build expertise in Yelp’s products, policies, and processes
Identify opportunities to improve customer experience and team workflows
Take ownership of work and consistently go above and beyond

Requirements

What you’ll need

At least one year of work experience
Bachelor’s degree preferred
Enthusiasm for Yelp’s mission and passion for exceptional customer service
Excellent written communication skills
Exceptional attention to detail
Strong self-motivation, personal accountability, and ownership of work
Ability to be a positive, dependable, and collaborative teammate
Openness to feedback and desire to continuously learn and improve
Comfort working in a goal-driven environment where quality and productivity matter
Track record of maintaining high standards and exceeding expectations
Availability during department core hours of 10 a.m. to 3 p.m. Pacific Time
Must be based in the United States

Benefits

Comp & perks

Full medical, vision, and dental effective the first day
15 days PTO, increasing with 2+ years of tenure
12 paid holidays
One floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Potential bonus
Remote work arrangement