YETI

Customer Specialist

• Perform Quality Assurance reviews of internal team and external partner interactions and provide actionable feedback
• Lead QA calibration sessions with global partner teams to drive scoring consistency and alignment with quality standards
• Support continuous improvement of the QA program through QA form redesigns, process enhancements, calibration programs, and quality-focused projects
• Leverage performance trends and feedback to recommend improvements
• Monitor and respond to inquiries submitted through the QA Callouts process
• Assist cross-functional teams in reviewing workflows, knowledge content, and training documentation
• Analyze quarterly QA performance data across global regions, identify trends and opportunities, and present findings and recommendations to stakeholders
• Partner with leadership and operational teams to drive quality initiatives and improve performance outcomes
• Maintain accurate QA documentation, reporting, and records

Customer Quality Specialist