Lead Case Manager

YFA

. Coordinate onboarding and training needs for training unit case managers with the training unit supervisor .

Posted 9/30/2026full-timeNew Port Richey • Florida • United StatesSenior💰 $55,000 - $57,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, including training coordination, certification processes, and trauma-informed care principles. Proficient in communication, documentation, and collaboration with diverse stakeholders to enhance service delivery and support for children and families.

Highest-signal resume keywords

CWCM CertificationChild Welfare ExperienceTrauma-Informed Care PrinciplesMicrosoft 365 ProficiencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementTraining CoordinationDocumentation AccuracyAssessment SkillsData Entry

Soft Skills

PatienceCultural SensitivityTeam CollaborationCoachingFeedback Gathering

Certifications & Qualifications

CWCM CertificationValid Florida Driver’s License

Industry Keywords

Child WelfareTrauma-Informed CareMandatory ReporterCommunity ResourcesEEO Compliance

About the role

Key responsibilities & impact

Coordinate onboarding and training needs for training unit case managers with the training unit supervisor
Provide guidance and informal supervisory support to Case Management Mentors and other case managers
Collaborate with case management supervisors to determine unit-specific training needs
Communicate staff training needs to program leadership and quality improvement staff and facilitate training
Track CWCM certification renewals and employee training hours
Meet with case manager trainees virtually or in person to assess needs, review goals, and evaluate supervisory support
Maintain communication with supervisors and lead agency training staff regarding trainee strengths, growth areas, certification progress, and improvement strategies
Support timely case management certification through paperwork, observations, and coordination
Follow up on paperwork for equipment and FSFN access
Review case management documentation for completion, accuracy, and quality
Coach case managers through field shadowing and one-on-one sessions on safety planning, family assessments, home visits, family engagement, documentation, and daily case management
Gather feedback from case managers, supervisors, and families to assess support needs and service quality
Support staff recognition and employee morale strategies
Assist with workflow and tracking strategies for task completion, document filing, and data entry
Troubleshoot performance needs and recommend improvement action plans
Carry a caseload of no more than three cases
Complete special projects and other assigned duties
Incorporate trauma-informed care principles in service delivery

Requirements

What you’ll need

Bachelor’s degree, preferably in a human service-related field
2+ years’ experience required in child welfare
CWCM certification required
Ability to travel regionally on a regular basis and statewide as needed
Ability to bend, lift and carry 30 pounds
Knowledge and understanding of trauma-informed principles and practices
Ability to communicate effectively, verbally and in writing
Ability to document timely in a clear, concise manner
Skills necessary to assess, interpret and deliver care-related information concerning the life-span development of children and families
Patience and respect for children and families, with sensitivity to cultural needs
Knowledge of community resources
Valid Florida Driver’s License and insurability by the Agency’s current insurance carrier
Ability to function as a mandatory reporter
Ability to function as an on-call case manager
Ability to work cooperatively in a group/team setting
Ability to abide by EEO compliance, workplace dignity and respect, agency core values, and mission statement
Proficient in Microsoft 365