Manager

• Coordinate onboarding and training needs for training unit case managers with the training unit supervisor
• Provide guidance and informal supervisory support to Case Management Mentors and other case managers
• Collaborate with case management supervisors to determine unit-specific training needs
• Communicate staff training needs to program leadership and quality improvement staff and facilitate training
• Track CWCM certification renewals and employee training hours
• Meet with case manager trainees virtually or in person to assess needs, review goals, and evaluate supervisory support
• Maintain communication with supervisors and lead agency training staff regarding trainee strengths, growth areas, certification progress, and improvement strategies
• Support timely case management certification through paperwork, observations, and coordination
• Follow up on paperwork for equipment and FSFN access
• Review case management documentation for completion, accuracy, and quality
• Coach case managers through field shadowing and one-on-one sessions on safety planning, family assessments, home visits, family engagement, documentation, and daily case management
• Gather feedback from case managers, supervisors, and families to assess support needs and service quality
• Support staff recognition and employee morale strategies
• Assist with workflow and tracking strategies for task completion, document filing, and data entry
• Troubleshoot performance needs and recommend improvement action plans
• Carry a caseload of no more than three cases
• Complete special projects and other assigned duties
• Incorporate trauma-informed care principles in service delivery

YFA

Lead Case Manager