Operations Specialist

YLabs

. Manage day-to-day People Operations, including onboarding, offboarding, employee requests, benefits administration, and personnel records .

Posted 9/23/2026full-timeRemoteMid-LevelSenior💰 $17,000 - $26,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in People Operations, including recruitment, onboarding, and process improvement, while effectively managing multiple priorities in a distributed team environment. Proficient in using HRIS tools and fostering employee engagement through effective communication and relationship-building.

Highest-signal resume keywords

People Operations ManagementRecruitment Process SupportHRIS Experience (BambooHR)Operational Systems ImprovementVendor Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

RecruitmentOnboardingOffboardingBenefits AdministrationHRIS PracticesProcess ImprovementEmployee Experience EnhancementContract ManagementData AnalysisCompliance Management

Soft Skills

Organizational SkillsEmpathyJudgmentCommunicationCuriosity

Tools & Technologies

Google WorkspaceBambooHRHR SoftwareVendor Management ToolsSurvey Tools

Industry Keywords

NGOSocial ImpactDistributed TeamMulti-Country OrganizationResearch Institute

About the role

Key responsibilities & impact

Manage day-to-day People Operations, including onboarding, offboarding, employee requests, benefits administration, and personnel records
Execute recruitment for individual-contributor and coordinator-level roles from sourcing and screening through interviews, candidate communication, and offers
Identify operational gaps and create or improve processes, tools, workflows, and HRIS practices
Own problems and initiatives from planning through completion, escalating issues when appropriate
Build relationships across a distributed team and support staff wellness and connection
Organise team events and the annual retreat
Use feedback and pulse survey data to improve the employee experience
Manage Google Workspace and other software access, equipment and supplies, vendors, contracts, documentation, and compliance records
Partner with the Deputy Director, People Operations to execute priorities and shape the function as YLabs grows

Requirements

What you’ll need

3–6 years of experience in operations, people operations, HR, administration, or a related field
Experience in an NGO, research institute, social impact organisation, or distributed/multi-country organisation is a plus
Highly organised and able to manage multiple priorities independently
Ability to build and improve operational systems
People-centered judgment, discretion, and empathy
Experience supporting or managing recruitment processes, including sourcing, screening, interview coordination, candidate communication, and offer logistics
Ability to exercise autonomy and judgment
Clear and professional verbal and written communication
Curiosity, initiative, and willingness to challenge existing processes
Experience supporting a distributed, multi-country team is desirable
Experience managing vendor or contract relationships is desirable
Experience with an HRIS such as BambooHR is desirable
Experience in a growing or evolving organisation where processes are still being built is desirable
Satisfactory background checks and criminal record clearances required as a condition of employment

Benefits

Comp & perks

Travel for in-person meetings or off-sites fully reimbursed
Compensation regionally benchmarked and based on level and location
Equal-pay principles and competitive regional/national salary benchmarks
Confidential application handling
Equal employment opportunity