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Yokogawa

Technical Support Engineer

Yokogawa

. 接收处理客户产品咨询及投诉，提供全流程技术支持 . 维护核心客户与销售团队的合作关系，搭建企业与客户的核心沟通桥梁 . 对接多品类产品市场业务 . 汇总梳理客户高频问题，制定并优化应对策略 . 针对复杂技术难题完成故障定位与快速解决 . 参与跨团队资源保障交付 . 梳理客户核心需求并专业解答 . 主导核心客户定期回访，确保客户充分发挥产品/服务价值 . 在服务对接中挖掘销售机会，推介公司其他产品/服务 .

Posted 9/20/2026full-timeShanghai • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer relationship management, with a strong focus on problem-solving and optimizing service delivery. Proficient in analyzing customer needs and providing tailored solutions while ensuring compliance with industry standards.

Highest-signal resume keywords
Technical SupportCustomer Relationship ManagementProblem SolvingCompliance ManagementTeam Coordination

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Analytical InstrumentationChromatographyFlow MeasurementTemperature MeasurementPressure MeasurementTechnical Issue ResolutionReport PreparationIT TestingDigital Customer CommunicationService Conversion Sales
Soft Skills
Service Communication SkillsCustomer Objection HandlingTeamwork CoordinationIndependent Work CapabilityProfessional Advice Provision
Industry Keywords
Chemical EngineeringAutomationRegulatory RequirementsBest PracticesCustomer Loyalty Development

About the role

Key responsibilities & impact
  • 接收处理客户产品咨询及投诉，提供全流程技术支持
  • 维护核心客户与销售团队的合作关系，搭建企业与客户的核心沟通桥梁
  • 对接多品类产品市场业务
  • 汇总梳理客户高频问题，制定并优化应对策略
  • 针对复杂技术难题完成故障定位与快速解决
  • 参与跨团队资源保障交付
  • 梳理客户核心需求并专业解答
  • 主导核心客户定期回访，确保客户充分发挥产品/服务价值
  • 在服务对接中挖掘销售机会，推介公司其他产品/服务
  • 持续参与培训与能力评估，考取专业资质
  • 学习掌握行业技术、监管要求及最佳实践

Requirements

What you’ll need
  • 本科及以上学历，或具备同等学历
  • 化学、仪表自动化或者相关专业
  • 3年或以上分析仪、流量、温度压力仪表工作经验
  • 色谱分析仪优先
  • 可独立处理大部分工作场景并为他人提供专业建议
  • 具备团队工作协调的基础管理经验
  • 可独立开展工作且能提供技术指导
  • 熟练掌握客户关系深化、服务沟通技巧、客户异议处理、数字化客户沟通、服务转化销售等能力
  • 能独立制定工作计划、培养客户忠诚度、推进客户导向工作
  • 做好合规管理、计算机操作、IT测试、政策法规解读、技术支持服务、报告编制审核及技术问题排查
  • 英语熟练
  • 可接受全国出差

Benefits

Comp & perks
  • Equal opportunity employer committed to a diverse, equitable, and inclusive culture
  • Career opportunities for professional growth in a global culture
  • Employee referral process